Assisted Living

Brookdale Ithaca Assisted Living

Name: Public quality & inspection record for Brookdale Ithaca Assisted Living
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Brookdale Ithaca Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

103 Bundy Road, Ithaca, NY 14850|53 beds|Licensed & Active

Source: NY DOH — view official record

Google rating

3.6/5

based on 9 Google reviews

(607) 256-2580 Directions Website

Street View

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What this means for your family

While many families report excellent, personalized care, the recent reports of administrative billing errors and limitations regarding end-of-life equipment are significant red flags. We strongly recommend verifying the facility's specific policies on medical equipment and billing transparency before committing to a contract.

Google Reviews

9 reviews on Google

“Brookdale Ithaca receives high praise from many families who appreciate the personalized, compassionate care provided by staff who take the time to learn individual resident quirks. However, recent negative reviews highlight serious concerns regarding administrative errors, billing issues, and limitations in end-of-life care capabilities. Families should weigh the strong interpersonal relationships reported by some against the operational and communication frustrations cited by others.”

Quality Themes

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Strengths

Personalized, attentive staff
Clean and well-maintained facility
Strong communication with family members
Compassionate memory care environment

Concerns

Administrative and billing errors (mentioned by 2 reviewers)
Inadequate end-of-life care support and facility limitations (mentioned by 2 reviewers)
Concerns regarding sanitation and security (mentioned by 2 reviewers)

Rating Trends

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Distribution · 25 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Could you walk us through your process for ensuring billing accuracy and how you handle any discrepancies should they arise?
2What specific protocols are in place to ensure the facility maintains high standards of sanitation and building security throughout the day?
3How does your team coordinate with outside hospice or palliative care providers when a resident's health needs transition to end-of-life care?
4Given the smaller size of your community, how do you tailor daily activities to ensure residents remain engaged and active?
5What steps do you take to ensure that the level of care provided remains consistent and personalized as a resident's needs evolve over time?
6How do you keep families informed and involved regarding their loved one's health status and daily experiences?

Personalized based on this facility's data

Key Review Excerpts

“Everyone knows my stepdad and his little quirks and just how to take care of him and other residents in a very loving and respectful manner.”

Memory care family member · 2024★★★★★

“From the moment she arrived, the staff welcomed her with kindness, patience, and genuine compassion. They take the time to truly understand her needs and personality, and it shows in the way she’s treated every single day.”

Memory care family member · 2025★★★★★

“Unfortunately, they didn’t tell us that such care could not include bringing in a hospital bed. They were too eager to to “qualify” this senior couple, one of whom died in less than a month, and the survivor left the next day.”

Family member of former residents · 2025★☆☆☆☆

Source: 9 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

13total

5deficiencies

Key Findings

5 violations from 13 inspections

Aug 4, 2025ComplaintNo deficiencies

CleanReport