Brookdale Ithaca Memory Care
Limited public data on Brookdale Ithaca Memory Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 9 Google reviews
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What this means for your family
This facility is highly regarded by many families for its compassionate, personalized care and calm environment. However, you should exercise caution regarding administrative and billing processes; ensure all policies regarding medical equipment and end-of-life care are clearly documented in writing before moving in.
Google Reviews
Google Reviews
9 reviews on Google“Brookdale Ithaca Memory Care receives polarized feedback, with some families praising the staff's genuine warmth and personalized attention toward residents. However, other reviewers raise significant concerns regarding administrative competence, billing accuracy, and facility policies regarding medical equipment and end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate caregivers
- Personalized attention to resident quirks
- Clean and well-maintained environment
- Strong communication with family members
Concerns
- Administrative and billing errors (mentioned by 2 reviewers)
- Inflexible policies regarding medical equipment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since you pride yourselves on personalized attention to resident quirks, could you share an example of how you’ve recently tailored an activity or care plan to a resident's specific interests?
- 2How does your team handle billing and administrative updates to ensure families feel confident and informed about their monthly statements?
- 3I understand that medical needs can change; could you walk me through your process for evaluating and accommodating new medical equipment as a resident's health needs evolve?
- 4Given the intimate size of your 36-resident community, how do you foster a sense of daily engagement and social connection for those in memory care?
- 5Could you explain how your team communicates with families regarding care updates or facility changes to maintain the strong transparency your community is known for?
- 6What steps do you take to ensure that the value of the care provided is clearly reflected in the daily experience and well-being of your residents?
Personalized based on this facility's data
Key Review Excerpts
“Everyone knows my stepdad and his little quirks and just how to take care of him and other residents in a very loving and respectful manner.”
“What stands out most is the sense of calm and dignity they bring to an environment that could otherwise feel overwhelming.”
“We had a very disappointing experience. The younger staff were caring and the older staff, jaded. We needed placement for a couple and were told they could do end of life care with Hospice. Unfortunately, they didn’t tell us that such care could not include bringing in a hospital bed.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
14 violations from 13 inspections
Nov 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 20, 2025Other
Environmental standards
Environmental standards
Sep 17, 2025Complaint
Admission standards
Aug 5, 2025Complaint
Environmental standards
Records and reports
Admission standards
Resident services
Environmental standards
Aug 1, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 21, 2025Routine
Environmental standards
Dec 11, 2024Complaint
Environmental standards
Ownership & Operations
Who Operates This Facility
Ithaca Sterling Cottage Operator, INC.
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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