Oak Brook Health Care Center
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
This facility is a strong option for rehabilitation and memory care due to its highly praised, compassionate nursing staff and engaging activity programs. However, families should be vigilant about cleanliness and hygiene, as multiple reviewers have noted issues with odors and sanitation in the hallways.
Google Reviews
Google Reviews
72 reviews analyzed“Families often praise the facility for its compassionate, family-like atmosphere and a dedicated rehabilitation team that helps residents thrive after strokes or falls. However, there are significant concerns regarding cleanliness, specifically regarding odors and urine in hallways, as well as occasional lapses in communication between staff and families.”
Quality Themes
Strengths
- Compassionate and caring nursing staff
- Effective rehabilitation and post-stroke care
- Engaging activities and community outings
- Welcoming, family-oriented atmosphere
Concerns
- Issues with facility cleanliness and odors (mentioned by 2 reviewers)
- Communication gaps between staff and families (mentioned by 2 reviewers)
- Administrative defensiveness or lack of transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent across all shifts?
- 2What specific steps is the facility taking to ensure the rooms and common areas are kept fresh and clean for the residents?
- 3How does the administration handle updates for families to ensure we are always kept in the loop regarding our loved one's care?
- 4Could you tell us more about the community outings and daily activities available to help residents stay engaged?
- 5With the focus on rehabilitation and post-stroke care, how do you coordinate with therapists to ensure a smooth recovery process?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, staff, case workers, therapists, EVERYONE treats them like family. Though it is a difficult decision to move a loved one into a facility full time, for our family, it has truly been a blessing”
“My Dad was in this facility for the past year after a stroke. David and his staff did an excellent job with his health and rehabilitation. My Dad is well enough to have moved on to an eAssisted Living facility.”
“The staff are amazing. Very quick to answer call lights, so nice to all patients, willing to help with anything. They have daily activities for all the live-ins, and outings to shops and the movies also.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Brook Health Care Center has faced complaints from families resulting in three deficiency reports, including repeated failures to properly report suspected abuse or neglect incidents. The facility shows recurring problems with fire safety systems, resident rights protections, and building maintenance issues. While all documented deficiencies have correction dates, the pattern of complaints and repeated reporting failures regarding resident safety warrant careful consideration during your visit.
Apr 9, 2025Routine2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Mar 6, 2024Routine5
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Jun 28, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 8, 2023Routine6
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
WHITEHOUSE HEALTHCARE LLC
DOUGLAS SADTLER
Chain Affiliation
Caring Healthcare Group
14 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 13
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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