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based on 5 Google reviews

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Every family's needs are unique. We encourage you to visit North Ridge in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families should note that while the facility offers highly effective rehabilitation services with skilled physical and occupational therapists, there are significant concerns regarding the facility's cleanliness and the professional conduct of some staff members. While some patients report life-changing progress in mobility, others have described the environment as outdated and unpleasant.
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Distribution · 5 analyzed
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Key Review Excerpts
“The rehab I received herevis amazing. When I arrived, I felt useless. I needed a machine to assist in moving me into /out of bed, etc. Now I can sit up, stand, walk with a walker, transfer all with minimal or zero assistance.”
“My therapist Melissa had a comprehensive plan for me that she could also modify as conditions changed. She was very attentive and I feel I made significant progress.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious regulatory concerns, including a recent investigation into resident neglect and unsanitary conditions, as well as past issues with fire safety compliance and high water temperatures. While some fire safety violations were noted as corrected, recent reports indicate significant failures in resident care and facility maintenance.
Additional exit safety and food storage issues at the facility going unaddressed (specifically an unlocked exit door for 5 days and a non-functional freezer for 3 months).
Resident L was left in an unsanitary condition without care for hours over multiple days due to staff absence; resident was covered in urine and brief was shredded.
Housekeeping issues: black mold/mildew on shower caulking (room 200, 201) and feces on the toilet (room 201).
No 2023 assessment plan contained in Resident A’s resident file.
Hot water temperature in resident rooms 200-219 was between 123 and 129 degrees Fahrenheit (exceeding the 105-120 range).
Maintenance issues: flickering bathroom light (room 208), peeling paint (room 208, 215), peeling door paneling (room 209), hole in bathroom wall (room 212), missing baseboard (room 212), cracked door paneling (room 213), and worn hallway couch.
Bureau of Fire Services issued a disapproval rating due to cross-corridor doors not self-closing to a positive latch and improper storage in the electrical room.
Nrmi LLC
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MI LARA — View Official Record
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