Assisted Living

Farmington Hills Comfort Care

Name: Public quality & inspection record for Farmington Hills Comfort Care
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, attentive, and compassionate staff. Schedule a visit to confirm the fit.

31525 W. 12 Mile Road, Farmington Hills, MI 48334|Reported capacity: 209|Licensed & active

Google rating

4.3/5

based on 27 Google reviews

(248) 851-9640 Directions Website

Street View

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What this means for your family

Public Google reviewers rate Farmington Hills Comfort Care highly. Reviewers highlight: warm, attentive, and compassionate staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

55 public Google reviews available

Farmington Hills Inn receives high praise from many families who describe the staff as compassionate, attentive, and friendly, creating a welcoming home-like environment. However, there are serious, concerning reports regarding hygiene, neglect, and unprofessional staff behavior in the memory care unit that prospective families must investigate thoroughly. While many reviewers highlight the cleanliness and activities, the stark contrast between the positive and negative experiences suggests significant inconsistency in care quality.

Quality Themes

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Strengths

Warm, attentive, and compassionate staff
Clean and well-maintained facility
Engaging activities and entertainment
Appealing, modern resident rooms

Concerns

Poor hygiene and neglect (e.g., feces under nails, unwashed residents) (mentioned by 2 reviewers)
Missing personal belongings (clothes, shoes) (mentioned by 2 reviewers)
Unprofessional staff behavior (arguing, fighting) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 55 analyzed

How They Respond to Reviews

19%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the variety of engaging activities mentioned by families, could you walk us through how you tailor these programs to keep residents active and connected?
2What protocols do you have in place to ensure consistent personal hygiene and grooming assistance for residents throughout the day?
3How does your team manage and track personal belongings, such as clothing and footwear, to ensure they remain with the correct resident?
4What steps are taken to foster a professional and supportive environment among staff members to ensure the best experience for residents?
5Since memory care is a specialized area, what specific training and resources do your staff members receive to support residents with cognitive needs?
6How do you handle medical emergencies or urgent health concerns during overnight hours to ensure residents are always well-monitored?

Personalized based on this facility's data

Key Review Excerpts

“The staff was friendly, professional, and accommodating. They took into consideration our circumstances and assisted us. Aesthetically it is pleasing. The residents rooms seem to be a good size and modern.”

Prospective family member · 2026★★★★★

“The smell in the memory care unit smells like sewer. Employees arguing and about to get in fights in front of us. Resident wasn’t changed and had feces under nails. Clothes missing.”

Memory care family member · 2024★☆☆☆☆

“From my experience dealing with Farmington Hills Inn was an nightmare for my love one. Every time I looked around they had to go to the hospital. Bruises, carpet burns, feces under nails etc...”

Memory care family member · 2025★☆☆☆☆

Source: 55 Google reviews in the current analysis set

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(248) 851-9640

farmingtonhillsinn.com

31525 W. 12 Mile Road

Farmington Hills, MI 48334

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

27 reviews from families & visitors

Official Website

Visit farmingtonhillsinn.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.