Farmington Hills Comfort Care
Families consistently rate this highly — reviewers highlight warm, attentive, and compassionate staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
While many families report a positive experience, the recent, severe allegations regarding hygiene and neglect in the memory care unit are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit specifically to the memory care wing and asking management directly about their protocols for resident hygiene and staff conflict resolution.
Google Reviews
Google Reviews
27 reviews on Google“Farmington Hills Inn receives high praise from many families who describe the staff as compassionate, attentive, and friendly, creating a welcoming home-like environment. However, there are serious, concerning reports regarding hygiene, neglect, and unprofessional staff behavior in the memory care unit that prospective families must investigate thoroughly. While many reviewers highlight the cleanliness and activities, the stark contrast between the positive and negative experiences suggests significant inconsistency in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate staff
- Clean and well-maintained facility
- Engaging activities and entertainment
- Appealing, modern resident rooms
Concerns
- Poor hygiene and neglect (e.g., feces under nails, unwashed residents) (mentioned by 2 reviewers)
- Missing personal belongings (clothes, shoes) (mentioned by 2 reviewers)
- Unprofessional staff behavior (arguing, fighting) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the variety of engaging activities mentioned by families, could you walk us through how you tailor these programs to keep residents active and connected?
- 2What protocols do you have in place to ensure consistent personal hygiene and grooming assistance for residents throughout the day?
- 3How does your team manage and track personal belongings, such as clothing and footwear, to ensure they remain with the correct resident?
- 4What steps are taken to foster a professional and supportive environment among staff members to ensure the best experience for residents?
- 5Since memory care is a specialized area, what specific training and resources do your staff members receive to support residents with cognitive needs?
- 6How do you handle medical emergencies or urgent health concerns during overnight hours to ensure residents are always well-monitored?
Personalized based on this facility's data
Key Review Excerpts
“The staff was friendly, professional, and accommodating. They took into consideration our circumstances and assisted us. Aesthetically it is pleasing. The residents rooms seem to be a good size and modern.”
“The smell in the memory care unit smells like sewer. Employees arguing and about to get in fights in front of us. Resident wasn’t changed and had feces under nails. Clothes missing.”
“From my experience dealing with Farmington Hills Inn was an nightmare for my love one. Every time I looked around they had to go to the hospital. Bruises, carpet burns, feces under nails etc...”
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit farmingtonhillsinn.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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