North Pointe Nursing & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 126 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (59%)
- High RN turnover (86%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $48,716 in fines · Abuse citation
What this means for your family
This facility's rehabilitation and nursing teams are frequently described as exceptionally caring and effective for recovery. However, families should be vigilant about facility cleanliness and odors, and should specifically ask how the facility manages call-bell response times during evening and weekend shifts.
Google Reviews
Google Reviews
126 reviews on Google“Families considering North Pointe will find a facility that is highly praised for its compassionate nursing staff and effective rehabilitation services, particularly following recent changes in ownership. However, there are significant, recurring reports of unpleasant odors and concerns regarding responsiveness to call buttons during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective rehabilitation and physical therapy
- Clean and well-maintained environment
- Welcoming and home-like atmosphere
Concerns
- Unpleasant odors (sewage/urine) in certain rooms (mentioned by 3 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
- Issues with missing personal belongings/clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated scripts that use standardized phrases like 'not the standard of care we aim to provide.' While they occasionally personalize the greeting with the reviewer's name, the core of the response is a copy-paste mechanism designed to redirect complaints to a corporate phone line.
Questions for Your Tour
- 1I noticed some families have shared great things about the compassion of your nursing staff; how do you ensure that level of care remains consistent across all shifts?
- 2With the recent health inspection findings, what specific steps is the facility taking to address the identified deficiencies and improve overall care standards?
- 3How does the team manage call button response times to ensure residents aren't waiting long for assistance during busy periods?
- 4What protocols are in place to ensure that residents' personal belongings and clothing are kept safe and organized?
- 5What measures are being taken to ensure the facility maintains a fresh and clean-smelling environment in all resident rooms?
- 6Could you tell me about the physical therapy programs available here and how they help residents regain their independence?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always clean and well-maintained, and the atmosphere feels more like a home than a medical center. My relative receives excellent medical care, nutritious meals, and enjoys the daily activities provided, which help keep them engaged and happy.”
“The place is old and run down. The moment you stepped inside, its smell so bad. It got worse once you got to the room. The sewage smell in my mom’s room was so so bad on top of the urine smells.”
“My brother was very weak and disoriented when he arrived here after being in the hospital for 24 days. He has improved so much it is unbelievable. He gets wound care, physical therapy and his mind is after his back to normal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Pointe Nursing & Rehabilitation has a concerning pattern of deficiencies with families filing multiple complaints, including recent issues in September 2025. The most recurring problems involve protecting residents from abuse and neglect (cited 6 times across multiple years), basic care quality issues, and accident prevention. While the facility has corrected individual violations, the persistent pattern of abuse-related citations and ongoing family complaints through 2025 suggests systemic care quality concerns that families should carefully consider.
Sep 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 17, 2025Routine11
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 23, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 11, 2025
$9,136
Fine
Jun 27, 2025
$17,345
Fine
Aug 17, 2024
$9,533
Fine
Jun 22, 2023
$25,128
Ownership & Operations
Who Operates This Facility
Watauga I Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
ANGELEA GOODMAN
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 131 of 148 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
126 reviews from families & visitors
Official Website
Visit northpointenursing.com
Medicare data downloads
Original nursing home datasets
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