North End Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 188 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 7.0)
Bottom 25% in MA · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in MARQUIS HEALTH SERVICES chain · $27,115 in fines
What this means for your family
While the facility is physically beautiful and offers effective rehabilitation therapy, the recurring reports of slow call-bell response times and poor communication are significant red flags. If you choose this facility, we strongly recommend visiting frequently at different times of the day and establishing a direct line of communication with the unit manager to ensure your loved one's needs are met.
Google Reviews
Google Reviews
188 reviews on Google“North End Rehabilitation and Healthcare Center receives highly polarized feedback, with many reviewers praising the facility's cleanliness, modern aesthetic, and friendly staff. However, a significant number of families report critical failures in patient care, including long response times for call bells, poor communication, and inconsistent medication management. Prospective families should weigh the facility's physical appeal and positive rehab outcomes against serious concerns regarding staffing levels and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Spacious and comfortable patient rooms
- Effective physical and occupational therapy
- Friendly and welcoming reception staff
Concerns
- Extremely slow or non-existent response to call bells (mentioned by 8 reviewers)
- Poor communication with families and lack of responsiveness to phone calls (mentioned by 6 reviewers)
- Inconsistent or dangerous medication administration (mentioned by 3 reviewers)
- Understaffing leading to neglect of basic patient needs (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 193 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times to call bells, could you walk me through your current process for ensuring residents receive timely assistance when they need help?
- 2I noticed some families have experienced challenges with communication; what is the best way for us to stay updated on our loved one's daily status and who is our primary point of contact?
- 3With the current staffing levels, how do you ensure that basic daily needs, such as hydration and hygiene, are consistently met for every resident?
- 4Could you explain your current protocols for medication administration to ensure accuracy and safety for residents with complex health needs?
- 5I see that the facility is well-maintained and modern; what types of daily activities or social programs are currently being offered to keep residents engaged and active?
- 6How does your clinical team coordinate care and communicate with families during urgent medical situations or changes in a resident's condition?
Personalized based on this facility's data
Key Review Excerpts
“The nurses unavailable and incompetent giving medication hours late and often the writing medication. Some , not all of the RCAs are rough and cold natured. Thr call bells we’re broken for so long they gave us a bell 🔔 you ring like a Christmas 🛎.”
“On two occasions I was there, the call bell was rang and noone showed up to help , 1st time 20+ minutes 2nd over an hour. This is not acceptable.”
“My dad was placed here for rehabilitation. He is now there for long term care and says “I really like this place!” He even enjoys the food, which looks and smells good! The nurses and aides are all very friendly and helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple surveys, with families filing two complaint-triggered reports about nutrition and resident assessments. The most persistent issues involve care planning and assessments, medication management, and fire safety systems, with many deficiencies repeating across surveys from 2023 to 2025. While all violations have been corrected, the pattern of ongoing problems in core care areas suggests systemic challenges that families should carefully consider during visits.
May 9, 2025Routine14
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
May 23, 2024Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 13, 2023Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Mar 24, 2023Routine19
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 9, 2025
$17,345
Fine
Jul 13, 2023
$9,770
Ownership & Operations
Who Operates This Facility
North End Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 70 of 80 (Worst)
Ownership & Management
Owners
Yr 2013 Investment Tr Ua 03252013
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
188 reviews from families & visitors
Official Website
Visit northendrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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