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Nursing HomeMedicaid Investigative

North End Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

70 Fulton Street, North End · Boston, MA 02109100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 188 Google reviews

5
4
3
2
1
North End Rehabilitation and Healthcare Center Nursing Home in Boston, MA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (8 vs median 7.0)

Bottom 25% in MA · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in MARQUIS HEALTH SERVICES chain · $27,115 in fines

Source: Medicare data

What this means for your family

While the facility is physically beautiful and offers effective rehabilitation therapy, the recurring reports of slow call-bell response times and poor communication are significant red flags. If you choose this facility, we strongly recommend visiting frequently at different times of the day and establishing a direct line of communication with the unit manager to ensure your loved one's needs are met.

Google Reviews

Google Reviews

188 reviews on Google
North End Rehabilitation and Healthcare Center receives highly polarized feedback, with many reviewers praising the facility's cleanliness, modern aesthetic, and friendly staff. However, a significant number of families report critical failures in patient care, including long response times for call bells, poor communication, and inconsistent medication management. Prospective families should weigh the facility's physical appeal and positive rehab outcomes against serious concerns regarding staffing levels and responsiveness.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean9.0Activities6.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Clean, well-maintained, and modern facility
  • Spacious and comfortable patient rooms
  • Effective physical and occupational therapy
  • Friendly and welcoming reception staff

Concerns

  • Extremely slow or non-existent response to call bells (mentioned by 8 reviewers)
  • Poor communication with families and lack of responsiveness to phone calls (mentioned by 6 reviewers)
  • Inconsistent or dangerous medication administration (mentioned by 3 reviewers)
  • Understaffing leading to neglect of basic patient needs (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'18(5)'20(29)'22(20)'24(44)'26(19)

Distribution · 193 analyzed

5
158
4
9
3
0
2
0
1
26

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding response times to call bells, could you walk me through your current process for ensuring residents receive timely assistance when they need help?
  • 2I noticed some families have experienced challenges with communication; what is the best way for us to stay updated on our loved one's daily status and who is our primary point of contact?
  • 3With the current staffing levels, how do you ensure that basic daily needs, such as hydration and hygiene, are consistently met for every resident?
  • 4Could you explain your current protocols for medication administration to ensure accuracy and safety for residents with complex health needs?
  • 5I see that the facility is well-maintained and modern; what types of daily activities or social programs are currently being offered to keep residents engaged and active?
  • 6How does your clinical team coordinate care and communicate with families during urgent medical situations or changes in a resident's condition?

Personalized based on this facility's data


Key Review Excerpts

The nurses unavailable and incompetent giving medication hours late and often the writing medication. Some , not all of the RCAs are rough and cold natured. Thr call bells we’re broken for so long they gave us a bell 🔔 you ring like a Christmas 🛎.

Rehab patient · 2022☆☆☆☆

On two occasions I was there, the call bell was rang and noone showed up to help , 1st time 20+ minutes 2nd over an hour. This is not acceptable.

Long-term resident's family · 2024☆☆☆☆

My dad was placed here for rehabilitation. He is now there for long term care and says “I really like this place!” He even enjoys the food, which looks and smells good! The nurses and aides are all very friendly and helpful.

Long-term resident's family · 2024★★★★★
Source: 188 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.36hrs
OK
Registered nurses for medical care
Total Nursing
4.58hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility91.6%
Worse than Avg
Here
91.6%
US
12.1%
MA
13.7%
Suffolk
31.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
19.4%
MA
21.4%
Suffolk
16.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
15.3%
MA
16.4%
Suffolk
12.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
14.4%
MA
16.9%
Suffolk
13.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
93.4%
MA
92.4%
Suffolk
92.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
95.5%
MA
94.8%
Suffolk
93.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.9%
Better than Avg
Here
89.9%
US
81.8%
MA
77.6%
Suffolk
82.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.8%
Better than Avg
Here
87.8%
US
79.7%
MA
77.7%
Suffolk
84.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
MA
1.3%
Suffolk
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Near state avg (8.9)
2 complaint-triggered
$27,115 in fines

This facility shows recurring problems across multiple surveys, with families filing two complaint-triggered reports about nutrition and resident assessments. The most persistent issues involve care planning and assessments, medication management, and fire safety systems, with many deficiencies repeating across surveys from 2023 to 2025. While all violations have been corrected, the pattern of ongoing problems in core care areas suggests systemic challenges that families should carefully consider during visits.

May 9, 2025Routine
14
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

May 23, 2024Routine
4
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 13, 2023Complaint
2
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Mar 24, 2023Routine
19
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0522Potential for harm · WidespreadCorrected

Services Deficiencies

Have an externally vented heating system.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0907Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure medical gas and vacuum systems have documented maintenance programs.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 9, 2025

$17,345

Fine

Jul 13, 2023

$9,770

Ownership & Operations

Who Operates This Facility

Owner / Operator

North End Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 70 of 80 (Worst)

Ownership & Management

Owners

Yr 2013 Investment Tr Ua 03252013

Owner (parent company) · Organization

23%

Key personnel

M&t Bank5% or Greater Security InterestCohen, DanielW-2 Managing EmployeeCohen, DanielOfficer / DirectorPosen, MindeeOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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