Nhc Healthcare, Ft Sanders
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 10 Google reviews
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What this means for your family
While the facility has demonstrated success in hospice care, the recent reports of severe communication failures and poor meal service are significant red flags. We strongly advise families to verify the facility's current protocols for emergency notifications and to observe the dining process during a tour before making a decision.
Google Reviews
Google Reviews
10 reviews on Google“NHC HealthCare, Ft. Sanders receives highly polarized feedback, with some families praising the compassionate hospice care and staff attentiveness, while others report severe failures in communication and basic administrative tasks. Concerns regarding inconsistent meal quality and the mishandling of personal belongings suggest operational lapses that impact the daily experience of residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice care
- Attentive nursing staff
- Clean living environment
Concerns
- Poor communication regarding resident status and personal affairs (mentioned by 2 reviewers)
- Inconsistent meal accuracy and quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your hospice and nursing staff; how do you ensure that level of attentive care is maintained across all shifts?
- 2What specific steps does the facility take to ensure family members are kept consistently updated on a resident's daily health status and any changes in their condition?
- 3Could you walk us through the meal service process and how you ensure that dietary requirements and individual meal accuracy are strictly managed?
- 4How does the nursing team coordinate care and communicate with doctors during medical emergencies or after-hours situations?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6With the focus on a clean living environment mentioned by others, what are your daily protocols for maintaining the cleanliness and comfort of the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“Our mother was in hospice. They kept her comfortable and very clean. Would definitely recommend facility to others.”
“They failed to tell my mom that her mother had passed away. Extremely rude to my mom. They had my mom’s contact information and never informed her of her mother’s passing for a month and a half.”
“You can pick and choose your meals, but will receive anything but what you ordered. Proteins are often overcooked, potatoes and rolls are undercooked on a consistent basis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints triggering inspections, with 11 out of 25 deficiencies resulting from reported concerns about resident protection from abuse and neglect, medication management, and care planning. The most recent complaint-based survey in November 2023 revealed significant issues across basic care areas including safety supervision, proper treatment according to care plans, and medication errors. While all deficiencies show correction dates, the pattern of recurring problems in fundamental care areas warrants careful consideration during any visit.
Feb 2, 2024Routine3
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 8, 2023Complaint11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 4, 2020Routine4
Egress Deficiencies
Meet other general requirements.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Feb 12, 2019Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Federal Penalties
Fine
Nov 8, 2023
$9,770
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Ft Sanders
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 54 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner · Organization
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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