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Nursing HomeMedicaid

Creekview Health and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3300 Broadway Ne, North Knoxville · Knoxville, TN 3791791 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 75 Google reviews

5
4
3
2
1
Creekview Health and Rehabilitation Nursing Home in Knoxville, TN — Street View
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What this means for your family

Creekview has a dedicated core staff that provides excellent compassionate care, particularly in rehab and end-of-life situations. However, the facility suffers from recurring staffing shortages that lead to significant delays in basic patient needs. When touring, ask specifically about the current nurse-to-patient ratio and how the facility ensures call buttons are answered promptly during night and weekend shifts.

Google Reviews

Google Reviews

75 reviews on Google
Creekview Health and Rehabilitation receives highly polarized feedback, with many families praising specific staff members like Rhonda for their compassionate end-of-life and rehab care. However, significant concerns persist regarding chronic understaffing, slow response times to call buttons, and inconsistent food quality. Families should be aware that experiences vary widely, with some reporting excellent, dedicated care while others describe neglectful conditions and poor communication.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean8.0Activities7.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and dedicated individual staff members
  • Strong rehab therapy and wound care services
  • Clean and well-maintained facility interior
  • Responsive and helpful administrative leadership

Concerns

  • Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
  • Chronic understaffing and high patient-to-staff ratios (mentioned by 4 reviewers)
  • Poor food quality and inconsistent meal service (mentioned by 3 reviewers)
  • Difficulty with communication and reaching staff by phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)3.02021(4)4.02022(6)3.72023(18)4.92024(14)4.62025(30)5.02026(5)

Distribution · 78 analyzed

5
61
4
4
3
2
2
1
1
10

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that rehab and wound care are often highlighted as strengths here; could you tell me more about how your therapy team coordinates with nursing staff to ensure consistent care?
  • 2With a capacity of 91 residents, what specific systems do you have in place to ensure that call buttons are answered promptly and that residents' needs are met in a timely manner?
  • 3I see that your team is active in responding to feedback online; how do you typically communicate with families regarding updates on their loved one's daily progress or changes in care?
  • 4Given that some families have expressed interest in the dining experience, could you walk me through how you handle dietary preferences and ensure that meals are served consistently and at the right temperature?
  • 5How does your current staffing model ensure that residents receive adequate attention throughout the day and evening, especially during peak hours?
  • 6Since your CMS health inspection scores indicate room for improvement, what specific steps or quality assurance programs has the facility implemented recently to enhance overall care standards?

Personalized based on this facility's data


Key Review Excerpts

The facility itself is clean and well-maintained, and the staff is really attentive to their patients!

Local Guide · 2025★★★★★

My dad lost 20 lbs in the first 2 weeks of staying at the facility due to a horrible food served there.

Family member · 2023☆☆☆☆

My father constantly complains about having to sit in his own mess for hours even with his call light on. It takes most of the staff over an hour to answer a call light

Family member · 2023☆☆☆☆
Source: 75 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
72%
Registered nurses for medical care
Total Nursing
3.30hrs
81%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.3%
TN
18.5%
Knox
17.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.8%
Mixed vs Avgs
Here
23.8%
US
19.5%
TN
31.9%
Knox
25.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
14.4%
TN
14.6%
Knox
14.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.7%
Better than Avg
Here
94.7%
US
93.4%
TN
89.5%
Knox
93.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.6%
Worse than Avg
Here
90.6%
US
95.5%
TN
94.5%
Knox
95.5%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
3.2%
TN
3.5%
Knox
4.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.6%
Better than Avg
Here
88.6%
US
79.7%
TN
79.8%
Knox
79.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.3%
Better than Avg
Here
87.3%
US
81.8%
TN
79.4%
Knox
86.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
TN
1.6%
Knox
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Above state avg (5.9)

This facility has 45 deficiencies across three surveys with recurring issues in care planning and assessment, medication management, and fire safety systems. The most recent 2022 survey identified problems with nursing staffing levels and resident care planning that persist from earlier inspections. All deficiencies show correction dates, suggesting the facility addresses identified problems, though some areas like emergency preparedness and fire safety maintenance appear repeatedly across all three survey periods.

Nov 17, 2025Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 28, 2022Routine
17
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Oct 22, 2019Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Oct 3, 2018Routine
5
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0024Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Creekview Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 212 of 328

Ownership & Management

Owners

Rocky Top Healthcare LLC

Owner · Organization

100%

Key personnel

Albrechtsen, TylerOfficer / DirectorThatcher, BrentOfficer / DirectorBurnam, SoonOfficer / DirectorSato, AmiOfficer / DirectorAlbrechtsen, TylerManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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