Creekview Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 75 Google reviews

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What this means for your family
Creekview has a dedicated core staff that provides excellent compassionate care, particularly in rehab and end-of-life situations. However, the facility suffers from recurring staffing shortages that lead to significant delays in basic patient needs. When touring, ask specifically about the current nurse-to-patient ratio and how the facility ensures call buttons are answered promptly during night and weekend shifts.
Google Reviews
Google Reviews
75 reviews on Google“Creekview Health and Rehabilitation receives highly polarized feedback, with many families praising specific staff members like Rhonda for their compassionate end-of-life and rehab care. However, significant concerns persist regarding chronic understaffing, slow response times to call buttons, and inconsistent food quality. Families should be aware that experiences vary widely, with some reporting excellent, dedicated care while others describe neglectful conditions and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated individual staff members
- Strong rehab therapy and wound care services
- Clean and well-maintained facility interior
- Responsive and helpful administrative leadership
Concerns
- Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
- Chronic understaffing and high patient-to-staff ratios (mentioned by 4 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 3 reviewers)
- Difficulty with communication and reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that rehab and wound care are often highlighted as strengths here; could you tell me more about how your therapy team coordinates with nursing staff to ensure consistent care?
- 2With a capacity of 91 residents, what specific systems do you have in place to ensure that call buttons are answered promptly and that residents' needs are met in a timely manner?
- 3I see that your team is active in responding to feedback online; how do you typically communicate with families regarding updates on their loved one's daily progress or changes in care?
- 4Given that some families have expressed interest in the dining experience, could you walk me through how you handle dietary preferences and ensure that meals are served consistently and at the right temperature?
- 5How does your current staffing model ensure that residents receive adequate attention throughout the day and evening, especially during peak hours?
- 6Since your CMS health inspection scores indicate room for improvement, what specific steps or quality assurance programs has the facility implemented recently to enhance overall care standards?
Personalized based on this facility's data
Key Review Excerpts
“The facility itself is clean and well-maintained, and the staff is really attentive to their patients!”
“My dad lost 20 lbs in the first 2 weeks of staying at the facility due to a horrible food served there.”
“My father constantly complains about having to sit in his own mess for hours even with his call light on. It takes most of the staff over an hour to answer a call light”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 45 deficiencies across three surveys with recurring issues in care planning and assessment, medication management, and fire safety systems. The most recent 2022 survey identified problems with nursing staffing levels and resident care planning that persist from earlier inspections. All deficiencies show correction dates, suggesting the facility addresses identified problems, though some areas like emergency preparedness and fire safety maintenance appear repeatedly across all three survey periods.
Nov 17, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 28, 2022Routine17
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Oct 22, 2019Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 3, 2018Routine5
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Ownership & Operations
Who Operates This Facility
Creekview Health and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 212 of 328
Ownership & Management
Owners
Rocky Top Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit creekviewhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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