Nursing HomeMedicaid Top Rated

Holston Health & Rehabilitation Center

Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.

3916 Boyds Bridge Pike, Knoxville, TN 37914|94 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 59 Google reviews

(865) 524-1500 Directions Website

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What this means for your family

While the facility historically maintained a strong reputation for physical therapy, recent reviews indicate a concerning decline in nursing care and responsiveness. Families should conduct an unannounced visit to observe staff-to-resident interaction and specifically ask about current staffing ratios and medication administration protocols.

Google Reviews

59 reviews on Google

“Holston Health & Rehabilitation Center receives polarized reviews, with many families praising the physical therapy department and the friendliness of the staff during the 2021-2022 period. However, recent reviews from 2025 and 2026 highlight severe concerns regarding neglect, delayed responses to call lights, and critical medication management issues. While the facility is often described as clean and welcoming, the recent reports of understaffing and poor medical oversight suggest a significant decline in quality of care.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical therapy team
Clean and well-maintained facility
Friendly and welcoming administrative staff
Efficient visitor check-in procedures

Concerns

Slow response times to call lights and requests for assistance (mentioned by 3 reviewers)
Understaffing leading to neglect of basic hygiene and medical needs (mentioned by 2 reviewers)
Delays in medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 46 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's 5-star rating for health inspections, what specific protocols do you have in place to ensure that consistent care is maintained during shift changes?
2I noticed some feedback regarding response times for call lights; could you walk me through how your team prioritizes these requests to ensure residents receive timely assistance?
3With the physical therapy team being a standout strength here, how do you integrate their rehabilitation programs into the daily routine of residents who may need extra support?
4Could you explain the process for medication administration and how you ensure accuracy and timeliness for residents with complex needs?
5We understand that dining is a key part of daily life; what steps are you taking to improve the meal experience and ensure residents are satisfied with their nutrition?
6How does your staff balance the daily hygiene and personal care needs of residents to ensure everyone feels comfortable and well-attended to throughout the day?

Personalized based on this facility's data

Key Review Excerpts

“Within 2 weeks they had me walking. I can not say enough about the whole staff here. They are very nice and they know what they are doing.”

Rehab patient · 2021★★★★★

“The office staff, doctor, nurses, physical therapists, occupational therapists, the employees that cleaned his room and delivered his meals were so very kind and helpful.”

Long-term resident's family · 2022★★★★★

“Its awful here,your loved one will be neglected.they take forever to respond to call lights,they are disorganised,careless,we have complained so much.”

Long-term resident's family · 2025★☆☆☆☆

Source: 59 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.74hrs

99%

Registered nurses for medical care

Total Nursing

3.85hrs

94%

All nurses + aides combined

Staff Turnover

47%

Lower is better (< 30% = good)

RN Turnover

35%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

15.4%

16.9%

Knox

14.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

93.4%

89.5%

Knox

92.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.5%

Better than Avg

Here

5.5%

14.4%

14.6%

Knox

14.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility22.8%

Mixed vs Avgs

Here

22.8%

19.5%

31.9%

Knox

25.1%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility14.3%

Better than Avg

Here

14.3%

19.4%

20.1%

Knox

22.1%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility10.8%

Better than Avg

Here

10.8%

15.3%

18.5%

Knox

17.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.7%

Better than Avg

Here

96.7%

81.8%

79.4%

Knox

86.5%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.1%

Better than Avg

Here

92.1%

79.7%

79.8%

Knox

79.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

Knox

2.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (5.9)

2 complaint-triggered

Two families filed complaints that triggered inspections, resulting in deficiencies related to resident protection from abuse and financial exploitation in December 2024. The facility shows recurring issues with resident rights, care planning, and administrative oversight across surveys from 2022 to 2024. While all deficiencies have correction dates, the complaint-triggered nature and pattern of violations across different care areas warrant careful consideration during your visit.

Dec 11, 2024Routine1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 11, 2024Complaint2 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Mar 23, 2022Routine2 findings

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holston Health & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

68 facilities nationwide

Chain avg rating: 3.9/5 · Rank 22 of 65 (Best)

Ownership & Management

Owners

Morgan Stanley Institutional Advisors LLC

Owner (parent company) · Organization

Key personnel

Nason Jr., HowardManaging Control - Governing BodyNason Jr., HowardOfficer / DirectorNational Healthcare CorporationManagerNhc-Op LpManagerBaldwin, BrittanyManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(865) 524-1500

nhccare.com

3916 Boyds Bridge Pike

Knoxville, TN 37914

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

59 reviews from families & visitors

Official Website

Visit nhccare.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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