Nursing HomeMedicaid

Island Home Park Health and Rehab

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1758 Hillwood Drive, South Knoxville · Knoxville, TN 37920|95 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 41 Google reviews

(865) 573-9621 Directions Website

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What this means for your family

While many families report excellent experiences with the rehab and nursing teams, there are serious, recurring allegations of medical neglect and poor facility maintenance. We strongly recommend that you conduct an unannounced visit to inspect the specific room assigned to your loved one and speak directly with the nursing staff about their protocols for monitoring health changes.

Google Reviews

41 reviews on Google

“Island Home Park Health and Rehab receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services. However, significant and alarming reports of medical neglect, poor facility conditions, and communication failures regarding patient health status suggest inconsistent care quality across different wings or shifts.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective rehabilitation therapy
Clean and well-maintained facility environment
Responsive and accessible administration

Concerns

Severe medical neglect and failure to address critical health issues (mentioned by 4 reviewers)
Poor communication regarding patient status and medical needs (mentioned by 3 reviewers)
Unsanitary facility conditions including pest issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 43 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about how compassionate and attentive the nursing staff is here; how do you ensure that level of care remains consistent across all shifts?
2How does the administration handle updates and communication with families regarding a resident's daily health status or any changes in their medical needs?
3Could you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
4What steps are being taken to ensure the facility remains pristine and well-maintained, especially regarding cleanliness and pest prevention?
5In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“My loved one was neglected in a way that was so bad they ended up with a bed sore so bad it rotted all the way down to their sacral bone, all the concerns that the family had were ignored every last one of them.”

Family member of former resident · 2025★☆☆☆☆

“The moment we see the room my father-in-law was assigned to, the room conditions were too poor. Ceiling was caving in and roaches were everywhere.”

Family member of prospective resident · 2024★☆☆☆☆

“My mother had three skilled nursing stays for therapy after medical procedures. After our first time, we were convinced no other place would do. Last year we needed her on long-term with hospice, I knew this is where she was comfortable.”

Long-term resident's family · 2026★★★★★

Source: 41 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.24hrs

32%

Registered nurses for medical care

Total Nursing

3.22hrs

78%

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

67%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility42.1%

Worse than Avg

Here

42.1%

15.3%

18.5%

Knox

16.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

12.9%

Knox

14.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility19.7%

Mixed vs Avgs

Here

19.7%

19.5%

31.9%

Knox

25.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

89.5%

Knox

92.8%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.6%

Better than Avg

Here

9.6%

15.4%

16.9%

Knox

14.2%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Knox

95.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

79.4%

Knox

86.4%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.0%

Better than Avg

Here

96.0%

79.7%

79.8%

Knox

79.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

1.6%

Knox

2.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Near state avg (5.9)

2 complaint-triggered

This facility has corrected all identified deficiencies, but families filed complaints that triggered investigations into resident protection from abuse and financial exploitation. The most recurring issues involve resident assessment and care planning, with problems in timely evaluations, care plan development, and proper notifications for residents with developmental disabilities. While all deficiencies have been addressed by the facility, the complaint-triggered investigations into resident safety and protection of belongings warrant careful consideration during your visit.

Mar 25, 2025Routine4 findings

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Oct 8, 2024Complaint2 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Dec 8, 2021Routine1 finding

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Jul 31, 2019Routine1 finding

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Island Home Park Health and Rehab

Organization Type

nonprofit

Ownership & Management

Key personnel

Home Federal Bank of Tennessee5% or Greater Mortgage InterestDibernardo, BruceW-2 Managing EmployeeDurham, TrudyW-2 Managing EmployeeLamkey, EllenW-2 Managing EmployeeWhitlock, KevinW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(865) 573-9621

hillcresthc.com

1758 Hillwood Drive

Knoxville, TN 37920

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Official Website

Visit hillcresthc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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