Nhc Healthcare, Knoxville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
Watch Nhc Healthcare, Knoxville
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High staff turnover (60%)
Below average in TN · Below chain average · No penalties on record · Abuse citation
What this means for your family
This facility is frequently praised for its effective physical therapy and compassionate nursing staff during rehab stays. However, families should be aware of recurring reports regarding understaffing and inconsistent medication management; we recommend verifying current staffing ratios and asking how the facility tracks and reports medication administration.
Google Reviews
Google Reviews
37 reviews on Google“NHC HealthCare, Knoxville receives highly polarized feedback, with many families praising the physical therapy department and compassionate nursing staff for short-term rehab stays. However, recurring reports of understaffing, inconsistent medication management, and concerns regarding administrative transparency suggest significant variability in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Compassionate and attentive nursing staff
- Homelike and welcoming environment
Concerns
- Chronic understaffing impacting resident care (mentioned by 3 reviewers)
- Inconsistent or late medication administration (mentioned by 2 reviewers)
- Poor communication and responsiveness from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your physical therapy department is highly regarded; how do you integrate those services into the daily routine for residents who need extra support?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that medication administration remains consistent and on time for every resident?
- 3I see that your team is very active in responding to online feedback; how do you translate that commitment to responsiveness into your day-to-day communication with families?
- 4What steps are being taken to improve the facility's overall staffing capacity to ensure that residents receive the attentive care they need throughout the day and night?
- 5Could you walk me through your process for handling medical emergencies or sudden changes in a resident's health status during the evening or weekend hours?
- 6What kind of social activities or programs do you have in place to maintain a welcoming, homelike environment for residents on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“Mom loved their Physical Therapy and that’s the reason I gave them 3 star review if their wasn’t other factors I would have gave them more”
“The 2 Natalie's on the night shift took the scare all away so if you rehab.that is where you need to check on .you need to call them directly”
“My Grandmother Linda Borowiak died yesterday morning... the nurse that awnsered the phone while I was panicking had so much compassion and was comforting.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of repeated deficiencies in resident protection from abuse and neglect, with families filing multiple complaints that triggered investigations. The most recurring issues involve care planning and assessment problems, resident safety and quality of life concerns, and protection from abuse. While all violations show correction dates, the facility has faced abuse-related citations in both 2023 and 2024, suggesting ongoing challenges in this critical area that families should discuss during visits.
Nov 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 15, 2023Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 18, 2019Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2018Routine7
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Knoxville
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 58 of 65
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Creekview Health and Rehabilitation
< 1 miNursing Home · Knoxville, TN
Fort Sanders Tcu
2.4 miNursing Home · Knoxville, TN
Nhc Healthcare, Ft Sanders
2.4 miNursing Home · Knoxville, TN
Island Home Park Health and Rehab
3.1 miNursing Home · Knoxville, TN
Holston Health & Rehabilitation Center
3.9 miNursing Home · Knoxville, TN
Beverly Park Place Health and Rehab
5.2 miNursing Home · Knoxville, TN