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Nursing HomeMedicaid Investigative

Newport Subacute Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2570 Newport Blvd, East Side Costa Mesa · Costa Mesa, CA 92627139 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 25 Google reviews

5
4
3
2
1
Newport Subacute Healthcare Center Nursing Home in Costa Mesa, CA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (48 vs median 13.0)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility offers exceptionally dedicated nursing and CNA staff who are frequently praised by name. However, families should closely monitor the quality of physical therapy and ensure that call lights are being answered promptly, as these have been recurring points of failure.

Google Reviews

Google Reviews

25 reviews on Google
Families may find comfort in the highly praised nursing and CNA staff, many of whom are described as dedicated and hardworking. However, there are significant concerns regarding inconsistent response times to call lights and issues with the quality of physical therapy services.

Quality Themes

Tap a score for details
Food2.0Staff8.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Attentive and hardworking nursing staff
  • Compassionate CNA and aide care
  • Effective rehabilitation progress for some patients
  • Friendly administrative and receptionist staff

Concerns

  • Slow response times to call lights (mentioned by 2 reviewers)
  • Issues with physical and occupational therapy quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'14(1)1.02.3'19(3)2.81.0'23(1)4.34.2'25(6)2.0'26(2)

Distribution · 26 analyzed

5
12
4
2
3
1
2
0
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about how hardworking and compassionate your nursing and CNA staff are; how do you ensure that level of care remains consistent during shift changes?
  • 2With the recent focus on improvements, what specific steps is the facility taking to enhance the dining experience and the quality of the meals provided to residents?
  • 3How does the team manage call light response times to ensure that residents feel heard and supported throughout the day?
  • 4Could you tell me more about the cleanliness protocols in place for the resident rooms and common areas?
  • 5What does a typical day look like for residents in terms of social activities and engagement with the community?
  • 6How is communication handled between the clinical staff and family members regarding changes in a resident's medical condition?

Personalized based on this facility's data


Key Review Excerpts

The staff is great. The cna's are amazing especially Silvia, Blevie, Kristal, Erica, Perla, Jared and Soon. The nurses are all good and attentive, especially Rex, Rachel, and Mark.

Long-term resident's family · 2025★★★★

My dad was admitted to this facility just over a week ago, and the progress he's made has been amazing. He was at another subacute for 6 months, and another before that, and the only thing they did was keep my dad alive, and barely. Here at Newport, my dad made leaps in bounds in 1 week both physically and mentally.

Rehab patient's family · 2024★★★★★

The level of care that she received here was amazing. Despite the restrictions on visitation due to covid: the staff here made our family feel that our Mother was being well taken care of.

Long-term resident's family · 2020★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
4.98hrs
OK
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
CA
7.0%
Orange
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
19.4%
CA
10.7%
Orange
9.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
14.4%
CA
10.4%
Orange
9.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.4%
Mixed vs Avgs
Here
19.4%
US
19.5%
CA
13.7%
Orange
12.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Orange
98.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Orange
99.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
79.8%
CA
93.2%
Orange
94.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
81.8%
CA
94.2%
Orange
95.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

51deficiencies
Well above state avg (15.4)
45 complaint-triggered

This facility shows a concerning pattern of recurring deficiencies with frequent family complaints triggering inspections. The most persistent issues involve accident prevention and safety, medication management, and care planning. Problems with safety hazards, medication errors, and proper treatment protocols appear repeatedly across multiple years, suggesting ongoing systemic challenges. While all violations are marked as corrected, the high volume of complaint-driven investigations (41 out of 129 deficiencies) indicates families have filed numerous reports about care concerns.

Apr 21, 2026Complaint
1
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Apr 6, 2026Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 11, 2026Complaint
2
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Dec 9, 2025Complaint
2
0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 19, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 29, 2025Routine
30
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0550Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0693Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Newport Subacute Healthcare Center

Organization Type

for profit

Ownership & Management

Owners

Modi, Rushabh

Owner

50%

Modi, Shruti

Owner

50%

Key personnel

Austria, ElizabethOfficer / DirectorParikh, SagarOfficer / DirectorCosta Mesa Healthcare INC.ManagerJune Weinstein & Associates, LLCManagerRamsini, ShirinManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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