Victoria Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 466 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation due to its highly-rated therapy team and exceptional cleanliness. However, families should be vigilant regarding medication administration and responsiveness to call bells, as recent reviews have highlighted significant lapses in these areas.
Google Reviews
Google Reviews
466 reviews on Google“Families considering Victoria Healthcare can expect a facility highly praised for its exceptionally clean environment and a compassionate, professional rehabilitation and nursing team. While many reviewers highlight the wonderful food and attentive care, some critical reports mention serious concerns regarding medical documentation errors, bathroom cleanliness in shared rooms, and responsiveness to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Exceptional cleanliness and maintenance
- High-quality physical therapy and rehab services
- Friendly and welcoming atmosphere
Concerns
- Delays in responding to call buttons and patient requests (mentioned by 2 reviewers)
- Issues with cleanliness in shared bathrooms (mentioned by 2 reviewers)
- Errors in medical documentation and lab reporting
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
The owner responds to both positive and negative reviews using a personalized approach that addresses the reviewer by name. While the negative response uses somewhat templated language, it remains empathetic and invites direct communication to resolve issues.
Questions for Your Tour
- 1With such high praise for your nursing staff's compassion, how do you ensure that same level of personal attention is maintained during busy shift changes?
- 2What specific protocols do you have in place to ensure call buttons are answered promptly and resident requests are never missed?
- 3How does your team manage medication administration and lab reporting to ensure everything is documented with 100% accuracy?
- 4We've heard great things about your rehab services; could you tell us more about how the physical therapy team integrates with daily care?
- 5What steps does your maintenance team take to ensure the shared bathrooms and common areas remain as exceptionally clean as your reviews suggest?
- 6What kind of daily activities or social outings do you organize to keep the residents engaged and part of the community?
Personalized based on this facility's data
Key Review Excerpts
“My 104 year old mother stayed at this facility for about six days, and we had a very positive experience. The facility was very clean, and the staff was consistently friendly, helpful, patient, and respectful.”
“The staff was great. Sandra, Oliva, Ella, John and Jay were the best. The physical therapists were knowable and worked with me on getting my strength back.”
“I was impressed right from the start, before my client had even arrived. Sandra arranged a special bariatric bed and was warm and welcoming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Victoria Healthcare has significant ongoing issues with families filing formal complaints that triggered federal investigations, particularly around medication management, patient care, and resident rights. The facility shows recurring problems with medication services across multiple years, fire safety systems, and medical record handling that persist despite corrections. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests systemic challenges that families should carefully evaluate before placement.
Sep 4, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 23, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Apr 29, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 31, 2023Routine8
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 23, 2023Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jun 28, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Victoria Healthcare and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 55 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
466 reviews from families & visitors
Official Website
Visit victoriacares.com
Medicare data downloads
Original nursing home datasets
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