New Mercer Commons
Limited public data on New Mercer Commons. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 26 Google reviews
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What this means for your family
New Mercer Commons is highly regarded for its compassionate staff and strong community environment, making it a top choice for many families. However, given past reports of administrative and billing difficulties, we recommend getting all financial and move-out policies in writing before signing any agreements.
Google Reviews
Google Reviews
26 reviews on Google“New Mercer Commons receives high praise for its compassionate, dedicated staff and strong community atmosphere, with many families noting that their loved ones feel safe and well-cared for. However, some reviewers have reported significant issues with administrative communication, billing transparency, and occasional chaotic dining experiences. While the majority of recent feedback is overwhelmingly positive, prospective families should be aware of these historical administrative concerns.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong community and resident-focused atmosphere
- Beautiful, well-maintained grounds and facilities
- Effective collaboration with outside hospice providers
Concerns
- Poor administrative communication and customer service (mentioned by 3 reviewers)
- Issues with billing and refund processes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; what is the best way for families to reach out to administration if we have questions or need to discuss our loved one's care?
- 2Could you walk us through the billing process and how you ensure transparency when it comes to monthly statements and any potential refunds?
- 3Given your strong reputation for compassionate nursing and hospice collaboration, how do you handle transitions if a resident’s medical needs increase over time?
- 4We love the look of the grounds here; what are some of the most popular daily activities or social events that help residents feel connected to the community?
- 5Since communication is so vital for us, what is your standard protocol for keeping families updated on changes in a resident's health or daily routine?
- 6How do you balance the administrative side of operations to ensure that families feel supported and heard throughout their loved one's stay?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here for 5 years and she received such loving care from everyone, including the caregivers, nurses, activities team, admin, med technicians, laundry workers, chaplain, kitchen staff, everybody.”
“From the beautiful, modern, comfortable room to the attentive staff including the aides, nurses, social worker and front end staff, she received incredible care. The communication from the team was a huge help to me as well.”
“As a hospice worker who has had the privilege of serving several residents at New Mercer Commons, I can say that this community stands out as one of the most caring and compassionate.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Dec 16, 2025Complaint
A revisit survey was completed on 12/16/25 for all previous deficiencies cited on 8/20/25. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Aug 19, 2025Complaint
A relicensure survey and complaint investigation, prompted by #CO40182, #CO36848, and #CO35716 was completed on 8/20/25. A deficiency was cited. Based on interview and record review, the residence failed to implement effective actions that were to be taken by staff to prevent reocurrence of falls for one sample resident (#5) who fell. Findings include: Resident #5 was admitted to the residence on 9/3/24 with diagnoses including generalized weakness and left arm weakness. Progress notes for July and August 2025 revealed the following:On 7/12/25, Resident #5 had an unwitnessed fall in her room, which resulted in a 1.25-inch skin tear on her left elbow. Resident #5 attempted to self-transfer from the recliner to her wheelchair when she fell. On 8/9/25, Resident #5 had an unwitnessed fall in her room. Resident #5 attempted to self-transfer from her wheelchair to a chair when she fell and hit her head. On 8/12/25, Resident #5 had an unwitnessed fall in her room. Resident #5 attempted to self-transfer from her bed to her wheelchair when she fell.A care plan for Resident #5, last updated 8/13/25, revealed the resident was a fall risk and had a history of falls. The care plan contained the following individualized approaches to prevent falls: 10/8/24: Purposeful rounding program, give reminders not to ambulate/transfer without assistance.2/1/25: Encourage to call for assistance with transfers. 7/14/25: Evaluation for transfer pole. Transfer pole was declined by resident. 8/13/25: Power of Attorney to look at .. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.13.12 The assisted living residence shall develop and implement policies and procedures for the identification, reporting, and investigation of injuries of unknown origin. Such policies and procedures shall include, but not be limited to, the following requirements:(A) The assisted living residence shall identify and document resident injuries for which the origin of the injury was not observed by or otherwise known by staff, and either:(1) The resident cannot explain how the injury occurred; or(2) The resident can explain the source of the injury, but the source could be addressed to prevent future injuries.(B) The assisted living residence shall document the following:(1) The investigation and identification of any injury identified in (A), above.(2) The implementation and outcome of the following for injuries for which the investigation determines the source/origin: (a) Compliance with Part 13.11, when the source/origin of the injury is suspected to be abuse, neglect, or exploitation; or (b) The steps taken to prevent or mitigate future injuries of like nature for both the injured resident and other residents when the..
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References & Resources
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Google Reviews
26 reviews from families & visitors
Official Website
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Medicare data downloads
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CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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