Centre Ave Health and Rehabilitation LLC
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While the facility has a history of successful rehab outcomes, the recent reports of neglect and the transition to new ownership are significant red flags. If you choose this facility, you must be physically present daily to monitor your loved one's care, hygiene, and medication, as call light responsiveness and staffing consistency are major areas of concern.
Google Reviews
Google Reviews
38 reviews on Google“Centre Ave Health and Rehabilitation receives highly polarized feedback, with many families praising the physical therapy and rehab outcomes while others report severe lapses in basic patient care. While some reviewers highlight compassionate staff and successful recovery, multiple families have documented distressing incidents involving neglect, poor hygiene, and lack of responsiveness to medical needs. Potential families should be aware that recent reviews suggest a potential decline in quality following a change in ownership in late 2025.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Responsive and helpful case management
- Clean, well-maintained facility environment
- Kind and attentive nursing staff (in select cases)
Concerns
- Neglect of basic hygiene and medical needs (mentioned by 5 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Understaffing leading to poor continuity of care (mentioned by 3 reviewers)
- Poor communication regarding medical status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since your facility has such a wonderful 5-star rating for staffing and inspections, how do you ensure that this high level of care remains consistent across all shifts?
- 2We've heard great things about your physical and occupational therapy programs; could you tell us more about how those therapies are integrated into a resident's daily routine?
- 3How does the nursing team handle communication with families regarding changes in a resident's medical status or daily care needs?
- 4What is the process for responding to call lights, and how do you ensure residents' immediate hygiene and personal care needs are met promptly?
- 5We noticed your team is very active in responding to feedback; how does the facility use resident and family input to improve medication management and daily services?
- 6Could you describe the types of social activities or special events planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff made significant progress with my dad when The Centre at Rock Creek hardly made any progress in the 2 1/2 months that he was there.”
“I talked to the supervisor, the nursing staff, about my father having none of his antibiotics, and cleaning up his own blood off the bathroom floor, as the call light was on, nobody showed up.”
“Michelle, our case manager, provided outstanding clarity, helpfulness, responsiveness, and compassion in guiding us through the rehab process.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and building maintenance issues across all three surveys, with deficiencies found in smoke detection systems, electrical wiring, and emergency exits that persist over time. The facility also had problems with resident care including accident prevention, wound care, and treatment planning. While most deficiencies show correction dates, the repeated safety violations—including one fire alarm issue from the most recent survey that only has a correction plan rather than completion—suggest ongoing challenges with maintaining basic safety standards that families should carefully consider.
Oct 3, 2024Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 18, 2023Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 9, 2022Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Ownership & Operations
Who Operates This Facility
Centre Ave Health and Rehabilitation LLC
for profit
Chain Affiliation
Columbine Health Systems
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 3 of 5 (Best)
Ownership & Management
Owners
Wilson, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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