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Assisted Living

Morningstar of Fort Collins

Families consistently rate this highly — reviewers highlight warm, compassionate staff. Schedule a visit to confirm the fit.

3509 Lochwood Dr, Collindale · Fort Collins, CO 8052596 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.2/5

based on 34 Google reviews

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What this means for your family

MorningStar is highly regarded for its beautiful environment and compassionate care, making it a strong contender for many families. However, you should conduct a thorough tour of the memory care unit and ask direct questions about staff-to-resident ratios and communication protocols to ensure your loved one's needs will be met consistently.

Google Reviews

Google Reviews

34 reviews on Google
MorningStar of Fort Collins is widely praised for its beautiful, clean facility and a staff that many families describe as compassionate and attentive. While most reviewers report high satisfaction with the care and dining, there are significant concerns regarding administrative communication and, in some instances, neglectful care within the memory care unit.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities7.0MedsN/AMemory5.0Comms4.0ValueN/A

Strengths

  • Warm, compassionate staff
  • Beautiful and clean facility
  • High-quality, delicious food
  • Responsive and professional leadership

Concerns

  • Poor communication from administration (mentioned by 2 reviewers)
  • Understaffing and neglect in memory care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(3)'21(2)'24(13)'26(4)

Distribution · 38 analyzed

5
29
4
1
3
3
2
0
1
5

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the quality of the meals here; could you tell us more about how the dining menu is planned and how residents participate in mealtime?
  • 2Since the facility looks so beautiful and well-maintained, how does the team ensure the common areas stay clean and inviting for the residents every day?
  • 3How does the leadership team typically share important updates or changes in care plans with family members to ensure we are always in the loop?
  • 4What specific protocols are in place for managing medical emergencies or sudden changes in health during the overnight hours?
  • 5For residents who might need extra support or specialized care, how does the team ensure that staffing levels are always sufficient to meet everyone's needs?
  • 6We'd love to hear more about the daily activities and social events available to help residents stay engaged with the community here.

Personalized based on this facility's data


Key Review Excerpts

The best care Mom could have had. When I was diagnosed with cancer and Mom's dementia went off the rails, this was the place we'd talked about before her mind left her. Through her year there she was safe, happy, cared for, loved, and had dignity.

Memory care family member · 2023★★★★★

I am very disappointed in the communication between the administration, staff and myself. My family member has been in the facility for three months. If it were not for my private physician's medical team that visits my family member, I would be totally uninformed.

Long-term resident's family · 2021★★★☆☆

Otherwise, staff is overworked and management creates an environment of blame and caregiver in-fighting. My mom was in MC, left wet all day, no activities, even TV was turned off because director didn't want it to be 'babysitting'

Memory care family member · 2025☆☆☆☆
Source: 34 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
4deficiencies
Dec 1, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 9, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jul 14, 2025Complaint
N/A0000 & 1568

A licensure complaint, prompted by #CO39576 and #CO40532, was completed on 7/15/25. A deficiency was cited. Based on records review and interviews, the residence failed to comply with authorized practitioner orders affecting one (#1) of four sample residents. Findings include:Resident #1 was admitted to the residence on 12/31/20 with a diagnosis including hypertension and congestive heart failure. 1. FurosemideA written practitioner order, dated 2/24/25, directed the residence to administer furosemide 20 mg orally once daily. The June 2025 medication administration record (MAR) indicated the medication was not administered 6/4-6/7 and 6/20-6/21/25.2. NabumetoneA written practitioner order, dated 2/24/25, directed the residence to administer nabumetone 500 mg once daily. The June 2025 MAR indicated the medication was not administered on 6/12/25.3. Fluticasone-salmeterolA written practitioner order, dated 3/10/25, directed the residence to administer Fluticasone-salmeterol 250-50 inhaler one puff twice daily.The June 2025 MAR indicated the medication was not administered on 6/1/25 for one dose.On 7/15/25 at 11:30 a.m., the licensed practical nurse (LPN) said staff did not properly inform her when medication was unavailable. She acknowledged that the MAR for Resident #1 showed five instances of documentation indicating that the medication was either unavailable or not in the cart. She said the expectation was that all prescribed medications should be available. She acknowledged failure to ensure the medication had been available. On 7/15/2025, at 11:40 a.m., the administrator stated that her expectation was that all medications by practitioners were available for administration. She acknowledged that the MAR showed medication was unavailable. Additionally, she acknowledged failure to ensure the medication had been available.

Apr 16, 2025Other
N/A0000 & 9999

A revisit survey was completed on 4/16/25 for all previous deficiencies cited on 10/30/24. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Apr 16, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 29, 2024Other
N/A0000, 0664, 1568 and 3 more

A relicensure survey with complaint #CO38045 was completed on 10/30/24. Deficiencies were cited. Based on interviews and record review, the residence failed to ensure that personnel files included written documentation of orientation and training, first aid and CPR certifications, and follow-up for three sample staff (#13-#15) and one former staff member (#16), affecting 79 current residents.Findings include:1. Record ReviewThe personnel files for Staff #13-#15 and former Staff #16 were reviewed. They revealed they were hired on 10/26/23, 2/13/24, 5/20/24, and 9/27/20, respectively. However, there was no evidence of orientation or CPR and first aid. 2. Interview On 10/30/24 at 8:15 a.m., Staff #13- #15 stated they had completed or attended an orientation. .. Based on observation, record review, and interview, the residence failed to comply with authorized practitioner orders associated with medication administration except for those medications which a resident self-administers, affecting six of six sample residents (#7, #17, #18, #19, #20, and #23). Findings include:1. Resident #23 was admitted to the residence on 6/10/22 with diagnoses including high blood pressure.Benazepril A written practitioner' s order, dated 3/1/24, directed the residence to administer benazepril HCL 40 mg one tablet daily. However, the October 2024 medication administration record (MAR) read the medication was not administered on 10/15-10/18/24 due to the me.. Based on record review and interview, the residence failed to ensure resident records contained progress notes that included out-of-ordinary events along with the action taken by staff to address the resident' s changing needs, affecting one of three sample residents (#7) in the secure environment. (Cross-reference S3060)Findings include: Resident #7 was admitted to the residence on 7/28/21 with a diagnosis of dementia, a fractured neck, and femur. The residence' s progress notes for Resident #7, dated 7/29/24, read that a staff member noticed pink spots on her back that may have been in the beginning stages of "pressure sores." No other progress note documentation was .. Based on record review, and interview, the residence failed to ensure the enhanced care plan for each residence in the secure environment included a resident' s known behavioral expressions along with individualized approaches to be implemented, affecting one of one sample residents (#7) with an enhanced care plan. (Cross-reference S2230 ) Findings include:Resident #7 was admitted to the residence on 7/28/21 with a diagnosis of dementia, a fractured neck, and femur. The residence' s progress notes for Resident #7, dated 7/29/24, read that a staff member noticed pink spots on her back and may have been in the beginning of "pressure sores." The residence' s care plan for Resident.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.10.6 Each assisted living residence ' s emergency policies shall address, at a minimum, all of the following items:(B) A schematic plan of the building or portions thereof placed visibly in a central location and throughout the building, as needed, showing evacuation routes, smoke stop and fire doors, exit doors, and the location of fire extinguishers and fire alarm boxes;(G) Assignment of specific tasks and responsibilities to the..

Oct 29, 2024Complaint
N/A0000, 1180, 2230 and 1 more

A complaint revisit was completed on 10/30/24 for all previous deficiencies cited on 9/8/22. The regulations governing Assisted Living Residences were revised, and the new regulations were implemented on 7/1/24. Based on record review and interview the residence failed to detail in each resident' s care plan the individualized approaches necessary to address fall risk, affecting one of three sample residents (#20). This deficiency was cited previously during a state licensure survey 9/8/22. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement. Findings include:1. Resident #20 was admitted to the residence on 2/16/23 with diagnoses of Alzheimer' s disease.A progress note, dated 6/23/24 read in part, the resident was found on the floor of his bedroom by staff on 6/23/24 at approximately 5:15 a.m,. He was soiled and combative toward staff when assisting him off the floor. Staff then perfo.. Based on record review and interview, the residence failed to ensure resident records contained progress notes that included out-of-ordinary events along with the action taken by staff to address the resident' s changing needs, affecting one of three sample residents (#7) in the secure environment. (Cross-reference S3060).Findings include: This deficiency was cited previously during a state licensure survey 9/8/22. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement.Resident #7 was admitted to the residence on 7/28/21 with a diagnosis of dementia, a fractured neck, and femur. The residence' s progress notes for Resident #7, dated 7/29/24, read that a staff member noticed pink spo.. Based on record review, and interview, the residence failed to ensure the enhanced care plan for each residence in the secure environment included a resident' s known behavioral expressions along with individualized approaches to be implemented, affecting one of one sample residents (#7) with an enhanced care plan. (Cross-reference S2230)This deficiency was cited previously during a state licensure survey 9/8/22. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement.Findings include:Resident #7 was admitted to the residence on 7/28/21 with a diagnosis of dementia, a fractured neck, and femur. The residence' s progress notes for Resident #7, dated 7/29/24, read that a s.. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

May 29, 2024Complaint
CleanReport

No deficiencies found during this inspection.

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References & Resources

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