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Assisted Living · White Lake, MI
450 S Williams Lake Rd, White Lake · White Lake, MI 48386
Map location from our source data
About this listing
Catalog updated Jul 5, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 117 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviewers rate New Hope White Lake Senior Living Community highly. Reviewers highlight: warm, compassionate, and attentive staff, clean, modern, and well-maintained building. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
New Hope White Lake is a modern, clean facility that receives high praise from the vast majority of families for its compassionate staff and welcoming atmosphere. While most reviewers highlight the responsiveness of leadership and the quality of care, one critical review points to significant concerns regarding staff turnover and the professional conduct of specific management personnel.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While most praise the staff as caring and professional, one reviewer reported significant issues with specific supervisors.
Most families find management accessible, though one reviewer reported dishonesty from staff.
Multiple reviewers consistently describe the facility as clean, immaculate, and beautiful.
Reviewers describe meals as amazing and good, with one suggestion for portion control.
Reviewers mention a variety of activities and note that residents find them interesting and challenging.
One reviewer expressed concern regarding the over-prescription or pushing of medication.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 37 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The management team is very accessible and responsive, especially the Director of Resident Care. The care personnel are the nicest I’ve encountered.”
“Shannon is amazing and goes above and beyond for the families there. Shoutout to Bianca, who makes sure my dad always gets something to eat (very picky eater) and makes sure he is well taken care of.”
“My aunt spent the last four months here and they were honestly her happiest in years! She smiled all the time and seemed truly content.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding the accuracy of medication documentation and the protection of resident privacy/confidentiality. Additionally, some administrative record-keeping and facility maintenance issues were noted during the renewal process.
Discrepancies in controlled substance documentation: Resident A's MAR showed lorazepam administered twice on 5/12/25, but the controlled substance record only listed it once; additional errors on 5/16/25 included incorrect times and failure to document one administration. Resident C's controlled substance record showed inconsistent administration dates compared to the MAR. Resident D's records showed a fentanyl patch administration was missing from the controlled substance record, and tramadol dosing was inconsistent (once on 5/4/25 and three times on 5/25/25).
Violation of resident confidentiality (HIPAA): Residents' medical record binders were kept in an unlocked copy room that was accessible to anyone near the front entrance, and facility laptop login information was written on a computer.
The facility is offering independent living services that are not approved by the department and are not included in the facility's program statement.
The facility does not maintain a meal census record.
A sink in the assisted living salon was found to have very low water pressure.
New Hope White Lake, LLC
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit newhopewhitelake.org
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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