New Hope White Lake Senior Living Community
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
The facility is widely praised for its cleanliness and the genuine warmth of its staff, making it a strong candidate for many families. However, given the conflicting reports regarding management professionalism and staff turnover, we recommend scheduling an unannounced visit to observe staff interactions and speaking directly with current residents' families to gauge the consistency of care.
Google Reviews
Google Reviews
19 reviews on Google“New Hope White Lake is a modern, clean facility that receives high praise from the vast majority of families for its compassionate staff and welcoming atmosphere. While most reviewers highlight the responsiveness of leadership and the quality of care, one critical review points to significant concerns regarding staff turnover and the professional conduct of specific management personnel.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Clean, modern, and well-maintained building
- Responsive and accessible management team
- Engaging activities and amenities
Concerns
- High staff turnover and unprofessional management conduct
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With the building being so modern and well-maintained, what is your process for ensuring that high standard of cleanliness and comfort remains consistent for residents?
- 3We see that you have a robust calendar of activities; could you walk us through what a typical social afternoon looks like for a resident here?
- 4How do you ensure that your care team feels supported and stays consistent, so that residents can build long-term, familiar relationships with the staff?
- 5In the event of a medical concern, what is the communication protocol for keeping us updated on our loved one's health status?
- 6How does your management team foster an open-door policy to ensure that families feel heard and valued throughout their time at New Hope?
Personalized based on this facility's data
Key Review Excerpts
“The management team is very accessible and responsive, especially the Director of Resident Care. The care personnel are the nicest I’ve encountered.”
“Shannon is amazing and goes above and beyond for the families there. Shoutout to Bianca, who makes sure my dad always gets something to eat (very picky eater) and makes sure he is well taken care of.”
“My aunt spent the last four months here and they were honestly her happiest in years! She smiled all the time and seemed truly content.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding the accuracy of medication documentation and the protection of resident privacy/confidentiality. Additionally, some administrative record-keeping and facility maintenance issues were noted during the renewal process.
Jun 6, 2025Complaint
Discrepancies in controlled substance documentation: Resident A's MAR showed lorazepam administered twice on 5/12/25, but the controlled substance record only listed it once; additional errors on 5/16/25 included incorrect times and failure to document one administration. Resident C's controlled substance record showed inconsistent administration dates compared to the MAR. Resident D's records showed a fentanyl patch administration was missing from the controlled substance record, and tramadol dosing was inconsistent (once on 5/4/25 and three times on 5/25/25).
Oct 13, 2023Complaint
Violation of resident confidentiality (HIPAA): Residents' medical record binders were kept in an unlocked copy room that was accessible to anyone near the front entrance, and facility laptop login information was written on a computer.
Jul 28, 2023Routine
The facility is offering independent living services that are not approved by the department and are not included in the facility's program statement.
The facility does not maintain a meal census record.
A sink in the assisted living salon was found to have very low water pressure.
Ownership & Operations
Who Operates This Facility
New Hope White Lake, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit newhopewhitelake.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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