Loading EveryPlace content…
Public Google reviewers rate this highly and often mention warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
Email New Hope White Lake Senior Living Community to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Public Google reviewers rate New Hope White Lake Senior Living Community highly. Reviewers highlight: warm, compassionate, and attentive staff, clean, modern, and well-maintained building. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
New Hope White Lake is a modern, clean facility that receives high praise from the vast majority of families for its compassionate staff and welcoming atmosphere. While most reviewers highlight the responsiveness of leadership and the quality of care, one critical review points to significant concerns regarding staff turnover and the professional conduct of specific management personnel.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The management team is very accessible and responsive, especially the Director of Resident Care. The care personnel are the nicest I’ve encountered.”
“Shannon is amazing and goes above and beyond for the families there. Shoutout to Bianca, who makes sure my dad always gets something to eat (very picky eater) and makes sure he is well taken care of.”
“My aunt spent the last four months here and they were honestly her happiest in years! She smiled all the time and seemed truly content.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding the accuracy of medication documentation and the protection of resident privacy/confidentiality. Additionally, some administrative record-keeping and facility maintenance issues were noted during the renewal process.
Discrepancies in controlled substance documentation: Resident A's MAR showed lorazepam administered twice on 5/12/25, but the controlled substance record only listed it once; additional errors on 5/16/25 included incorrect times and failure to document one administration. Resident C's controlled substance record showed inconsistent administration dates compared to the MAR. Resident D's records showed a fentanyl patch administration was missing from the controlled substance record, and tramadol dosing was inconsistent (once on 5/4/25 and three times on 5/25/25).
Violation of resident confidentiality (HIPAA): Residents' medical record binders were kept in an unlocked copy room that was accessible to anyone near the front entrance, and facility laptop login information was written on a computer.
The facility is offering independent living services that are not approved by the department and are not included in the facility's program statement.
The facility does not maintain a meal census record.
A sink in the assisted living salon was found to have very low water pressure.
New Hope White Lake, LLC
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit newhopewhitelake.org
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Independence Village White Lake
< 1 miAssisted Living · White Lake, MI
Sandyside Senior Living
< 1 miAssisted Living · White Lake, MI
Lakeside Manor INC
2.1 miAssisted Living · White Lake, MI
The Neighborhoods of White Lake
2.7 miNursing Home · White Lake, MI
The Neighborhoods of White Lake
2.7 miAssisted Living · White Lake, MI
Westlake Health Campus
2.9 miAssisted Living · Commerce Township, MI