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Public Google reviewers rate this highly and often mention compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 34 Google reviews
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Public Google reviewers rate New Haven Assisted Living of Wylie LLC highly. Reviewers highlight: compassionate and attentive caregivers, beautiful, well-maintained, and clean facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its beautiful, clean environment and the compassionate, attentive care provided by specific staff members like Yashica and Kinyata. However, there are serious, recurring allegations regarding medication errors, slow response to call buttons, and administrative issues involving billing and staff turnover.
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Key Review Excerpts
“The director, the chefs, the caregivers , and the program coordinator were all involved in the wellbeing of both my parents. I felt confident in the care they received and knew they were being loved on when I couldn't be with them.”
“The director has taken on my Mom’s personal issues (like going to pick up Rx when I was out of town). The activities director celebrates every holiday and makes my Mom feel well loved.”
“There are 16 rooms with 1-2 staff at any given time. The call buttons mostly go unanswered, meds are often given out incorrectly, and even the administrators says she can’t guarantee that the meds will always be given correctly!”
Source: Texas Health & Human Services Commission
Key Findings
New Haven Assisted Living of Wylie LLC has had previous inspections identifying issues related to fire safety protocols and employee background check procedures. While several violations were noted in 2021 and 2022, there are currently no active enforcement actions listed against the facility.
Health Code (2 violations)
The facility failed to search the NAR and EMR annually.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
Life Safety Code (5 violations)
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to implement procedures that assure safe and sanitary use and storage of oxygen.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
New Haven Assisted Living of Wylie, LLC
for profit
ENRICHED SENIOR LIVING, LLC
YASHICA WASHINGTON
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Google Reviews
34 reviews from families & visitors
Official Website
Visit newhaventexas.com
TX HHSC — View Official Record
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