New Haven Assisted Living of Wylie LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 34 Google reviews
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What this means for your family
This facility is highly regarded for its beautiful environment and several standout, compassionate caregivers. However, you must investigate their medication administration protocols and staffing levels during shifts, as multiple reviewers have reported dangerous lapses in medication accuracy and slow response to call buttons.
Google Reviews
Google Reviews
34 reviews on Google“Families often praise the facility for its beautiful, clean environment and the compassionate, attentive care provided by specific staff members like Yashica and Kinyata. However, there are serious, recurring allegations regarding medication errors, slow response to call buttons, and administrative issues involving billing and staff turnover.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Beautiful, well-maintained, and clean facility
- Engaging activities and programs
- Strong leadership from specific administrators
Concerns
- Medication management errors or delays (mentioned by 3 reviewers)
- Slow response to call buttons/unattended residents (mentioned by 3 reviewers)
- Unprofessional or harsh administrative leadership (mentioned by 3 reviewers)
- Billing and financial disputes
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your caregivers; how do you ensure that this level of attentive care remains consistent for every resident?
- 2With such a small, intimate community of 16, what specific daily activities or social programs do you have planned to keep residents engaged?
- 3Can you walk us through your specific protocols for medication administration and how you double-check for accuracy?
- 4What is the process for responding to call buttons, and how do you ensure residents are never left unattended for long periods?
- 5How does the administration handle communication with families regarding changes in a resident's care or any billing updates?
- 6In the event of a medical emergency after hours, what is the immediate procedure for getting a resident the necessary care?
Personalized based on this facility's data
Key Review Excerpts
“The director, the chefs, the caregivers , and the program coordinator were all involved in the wellbeing of both my parents. I felt confident in the care they received and knew they were being loved on when I couldn't be with them.”
“The director has taken on my Mom’s personal issues (like going to pick up Rx when I was out of town). The activities director celebrates every holiday and makes my Mom feel well loved.”
“There are 16 rooms with 1-2 staff at any given time. The call buttons mostly go unanswered, meds are often given out incorrectly, and even the administrators says she can’t guarantee that the meds will always be given correctly!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
New Haven Assisted Living of Wylie LLC has had previous inspections identifying issues related to fire safety protocols and employee background check procedures. While several violations were noted in 2021 and 2022, there are currently no active enforcement actions listed against the facility.
Aug 25, 2022Routine
Health Code (2 violations)
The facility failed to search the NAR and EMR annually.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
Jan 5, 2021Routine
Life Safety Code (5 violations)
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide an initial gas pressure test of the gas lines from the meter; and/or failed to ensure additional gas pressure tests were performed when gas service was interrupted; and/or that all gas heating systems were documented
The facility failed to implement procedures that assure safe and sanitary use and storage of oxygen.
Ownership & Operations
Who Operates This Facility
New Haven Assisted Living of Wylie, LLC
for profit
ENRICHED SENIOR LIVING, LLC
YASHICA WASHINGTON
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit newhaventexas.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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