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Public Google reviewers rate this highly and often mention compassionate and caring caregivers. Schedule a visit to confirm the fit.
based on 34 Google reviews
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Public Google reviewers rate New Haven Assisted Living of Wylie, LLC highly. Reviewers highlight: compassionate and caring caregivers, clean and beautiful facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
New Haven offers a beautiful, well-maintained facility with a highly praised caregiving staff that many families describe as loving and attentive. However, there are significant historical concerns regarding management professionalism, medication accuracy, and billing disputes that families should investigate thoroughly.
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Distribution · 92 analyzed
The owner relies heavily on repetitive, templated responses. While they attempt to address negative feedback with specific corrective actions, the positive responses are largely copy-pasted phrases.
Personalized based on this facility's data
Key Review Excerpts
“The care they both received was wonderful. The director, the chefs, the caregivers, and the program coordinator were all involved in the wellbeing of both my parents.”
“My Mom has called New Haven her home for 11 months and absolutely adores the staff. The director has taken on my Mom’s personal issues (like going to pick up Rx when I was out of town).”
“The call buttons mostly go unanswered, meds are often given out incorrectly and even the administrators says she can't guarantee that the meds will always be given correctly!”
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection in November 2021 identified several violations related to fire safety protocols, facility maintenance, and emergency planning. While some issues regarding medication counseling and fire drills were corrected shortly after being cited, other safety code deficiencies required more time to resolve. No formal enforcement actions are currently on record for this facility.
Health Code (1 violations) | Life Safety Code (5 violations)
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
The facility failed to ensure doors in the facility met the referenced codes and standards.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.
The facility failed to obtain pressure tests of gas piping in the facility.
The facility failed to conduct required fire drills and document fire drills on the required form.
New Haven Assisted Living of Wylie, LLC
for profit
ENRICHED SENIOR LIVING, LLC
ARSI CARTER
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Google Reviews
34 reviews from families & visitors
Official Website
Visit newhaventexas.com
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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