New Haven Assisted Living of Wylie, LLC
Families consistently rate this highly — reviewers highlight compassionate and caring caregivers. Schedule a visit to confirm the fit.
based on 34 Google reviews
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What this means for your family
This facility is highly regarded for its beautiful environment and the genuine warmth of its caregiving staff. However, because there have been serious historical allegations regarding medication errors and management conduct, you should specifically ask for recent documentation on medication administration protocols and observe the management's interaction with staff during your tour.
Google Reviews
Google Reviews
34 reviews on Google“New Haven offers a beautiful, well-maintained facility with a highly praised caregiving staff that many families describe as loving and attentive. However, there are significant historical concerns regarding management professionalism, medication accuracy, and billing disputes that families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring caregivers
- Clean and beautiful facility
- Engaged activities and programming
- Strong sense of community and 'at home' atmosphere
Concerns
- Management professionalism and attitude (mentioned by 4 reviewers)
- Medication management and delivery errors (mentioned by 2 reviewers)
- Slow response to call buttons (mentioned by 2 reviewers)
- Billing and financial disputes
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses. While they attempt to address negative feedback with specific corrective actions, the positive responses are largely copy-pasted phrases.
Questions for Your Tour
- 1We love hearing that the community feels so much like a home; what are some of the favorite social activities or group programs that residents participate in together?
- 2Since the facility is so beautiful and clean, could you walk us through how the housekeeping and maintenance schedules are managed to keep it that way?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on time every single day?
- 4How do the caregivers respond to call buttons during the night or during busy periods to ensure no resident is left waiting?
- 5Can you describe the communication process between the management team and the families regarding updates on a resident's well-being or any changes in care?
- 6In the event of a medical emergency after hours, what is the immediate procedure for getting professional medical assistance to the resident?
Personalized based on this facility's data
Key Review Excerpts
“The care they both received was wonderful. The director, the chefs, the caregivers, and the program coordinator were all involved in the wellbeing of both my parents.”
“My Mom has called New Haven her home for 11 months and absolutely adores the staff. The director has taken on my Mom’s personal issues (like going to pick up Rx when I was out of town).”
“The call buttons mostly go unanswered, meds are often given out incorrectly and even the administrators says she can't guarantee that the meds will always be given correctly!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection in November 2021 identified several violations related to fire safety protocols, facility maintenance, and emergency planning. While some issues regarding medication counseling and fire drills were corrected shortly after being cited, other safety code deficiencies required more time to resolve. No formal enforcement actions are currently on record for this facility.
Nov 3, 2021Routine
Health Code (1 violations) | Life Safety Code (5 violations)
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to obtain pressure tests of gas piping in the facility.
The facility failed to ensure doors in the facility met the referenced codes and standards.
The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.
Ownership & Operations
Who Operates This Facility
New Haven Assisted Living of Wylie, LLC
for profit
ENRICHED SENIOR LIVING, LLC
ARSI CARTER
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit newhaventexas.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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