Neurorestorative
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While some patients have had successful rehab experiences, the recent reports of neglect and hygiene issues are concerning. We strongly recommend conducting an unannounced visit and speaking directly with current families to verify the current standard of care.
Google Reviews
Google Reviews
15 reviews on Google“Reviews for NeuroRestorative (formerly CareMeridian) are polarized, with some patients praising the personalized rehab care and friendly staff, while others report severe neglect and unprofessional management. Families should be aware of significant concerns regarding patient hygiene and inconsistent quality of care between staff members.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Personalized, small-facility atmosphere
- Friendly and professional nursing staff
Concerns
- Neglect of patient hygiene and mobility (mentioned by 2 reviewers)
- Inconsistent staff quality and lack of compassion (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a small capacity of 24 residents, how do you ensure that every person receives highly personalized attention during their daily care routines?
- 2We've heard great things about your physical therapy services; how does the therapy team work with the nursing staff to help residents regain their mobility?
- 3How do you ensure that communication remains consistent and clear between the nursing staff and family members regarding daily updates?
- 4What specific protocols do you have in place to ensure that personal hygiene and grooming needs are met consistently for every resident?
- 5In the event of a medical emergency during the night, what is the immediate process for contacting the physician and notifying the family?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected within this small community?
Personalized based on this facility's data
Key Review Excerpts
“After my spinal fusion surgery, I spent 3 weeks at CareMeridian. The staff is friendly & professional, and Physical Therapy helped tremendously.”
“The staff half are very nice and loving the other half just are there for the degree and pay not for the patient.. Very disrespectful from the Executives to some of the staff.”
“They literally neglected my brother with a Severe TBI. He had started making progress and as soon as he went there he went downhill and ended up back in the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
10
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NeuroRestorative has concerning ongoing deficiencies across multiple surveys, with families filing complaints about treatment quality and equipment safety. The facility repeatedly struggles with emergency preparedness, fire safety systems, and medication management, with the same issues appearing across all three inspections from 2023-2025. While all deficiencies show correction dates, the persistent pattern of recurring problems in critical safety areas suggests systemic challenges that families should carefully consider.
Feb 13, 2026Routine3
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Feb 27, 2025Routine10
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Feb 2, 2024Routine17
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Feb 2, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Neurorestorative
for profit
Chain Affiliation
Neurorestorative
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Caremeridian LLC
Owner · Organization
National Mentor Healthcare LLC
Owner · Organization
Celtic Intermediate CORP.
Owner (parent company) · Organization
National Mentor Holdings LLC
Owner (parent company) · Organization
National Mentor Holdings, INC.
Owner (parent company) · Organization
National Mentor LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit neurorestorative.com
Medicare data downloads
Original nursing home datasets
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