Neurorestorative
Strong Medicare quality ratings; families often praise none identified in provided reviews. Still worth an in-person visit.
based on 9 Google reviews
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What this means for your family
Based on the severe reports of medical neglect and patient safety issues, this facility appears to pose significant risks to residents. We strongly advise families to look for alternative care options and conduct thorough, in-person inspections if considering this location.
Google Reviews
Google Reviews
9 reviews on Google“Reviews for NeuroRestorative are extremely negative, with reports of severe medical neglect including infections and dangerous temperature drops for patients. Families express deep distrust, citing a lack of transparency and poor quality of care that falls far short of the specialized rehabilitation services advertised.”
Quality Themes
Tap a score for detailsStrengths
- None identified in provided reviews
Concerns
- Severe medical neglect and poor patient safety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your high CMS health inspection rating, what specific protocols do you have in place to ensure medication management is handled with 100% accuracy?
- 2Since you are a smaller community of 35 residents, how do you ensure that every resident receives personalized attention during medical emergencies?
- 3I noticed you engage with families through online reviews; how does the administration typically communicate with families regarding day-to-day changes in a resident's care?
- 4What specific steps has the facility taken recently to address and improve staff-to-resident communication and consistency?
- 5What kind of daily activities or social programs do you have planned to help residents stay engaged and connected with one another?
- 6How do you monitor and prevent patient safety incidents, especially during the night shifts when fewer staff members are on duty?
Personalized based on this facility's data
Key Review Excerpts
“Our son was there for several weeks this year and in that short time he got a urinary tract infection, tested positive for MRSA in his tracheostomy tube, was left uncovered for hours after a shower with a body temperature of 92 degrees when we walked”
“Never in my life would I recommend this horrific place. I could go on and on. Post pics. But the list is incredibly long as to what is wrong with this place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NeuroRestorative has faced recurring issues across all three recent surveys, particularly with fire safety systems, emergency preparedness, and medication management. The facility has struggled with persistent problems including sprinkler system maintenance, fire alarm testing, emergency planning, and medication error rates. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges that families should carefully consider.
Apr 18, 2025Routine8
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install an approved automatic sprinkler system.
May 24, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 10, 2023Routine19
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Neurorestorative
for profit
Chain Affiliation
Neurorestorative
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
National Mentor Healthcare LLC
Owner · Organization
Celtic Intermediate CORP.
Owner (parent company) · Organization
National Mentor Holdings LLC
Owner (parent company) · Organization
National Mentor Holdings, INC.
Owner (parent company) · Organization
National Mentor LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit neurorestorative.com
Medicare data downloads
Original nursing home datasets
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