El Jen Skilled Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 117 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- High RN turnover (59%)
Bottom 25% in NV · Below recommended RN staffing · Worst in EVERGREEN HEALTHCARE GROUP chain · $53,360 in fines · Abuse citation
What this means for your family
While the facility is visually appealing and has staff members who are praised for their helpfulness during the admissions process, the recurring reports of clinical neglect and poor communication are deeply concerning. If you consider this facility, you must conduct unannounced visits, verify the facility's recent state inspection reports, and ask specifically how they handle medical emergencies and patient hygiene.
Google Reviews
Google Reviews
117 reviews on Google“El Jen Skilled Care receives highly polarized feedback, with a significant number of 5-star reviews praising specific staff members and the facility's appearance, contrasted by severe allegations of neglect and poor medical oversight. Families frequently report critical issues regarding communication, responsiveness, and the quality of medical care, including instances of patients developing infections or suffering injuries while under supervision. Prospective families should be aware of the stark divide between the positive administrative experiences and the alarming clinical concerns raised by multiple long-term care and rehab families.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions staff
- Clean and aesthetically pleasing facility
- Friendly and welcoming front-desk personnel
- Supportive physical therapy team
Concerns
- Neglect leading to severe infections or septic shock (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/doctors (mentioned by 4 reviewers)
- Unacceptable food quality and nutrition (mentioned by 4 reviewers)
- Understaffing and slow response to call lights (mentioned by 3 reviewers)
- Poor handling of patient belongings and personal items (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so nice to see how clean and welcoming the front desk and lobby are; how does the admissions team help families transition into the facility?
- 2We want to make sure we stay closely connected with the care team; what is the best way for us to communicate with doctors and nurses if we have questions about a change in condition?
- 3How do you ensure that medication schedules are strictly followed and that any changes in a resident's health are caught immediately?
- 4We noticed the physical therapy team has a great reputation; how does the therapy program integrate into a resident's daily routine to help them stay active?
- 5What kind of variety can we expect for daily meals, and how do you ensure that nutrition and dietary needs are met for every resident?
- 6What types of social activities or group events are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“This place almost killed my mom. Avoid it at all costs. Even the paramedics that had to come transport her to the hospital said this place is the absolute worst.”
“My Mom was basicly starved to death. She was not cared for what so ever. Staff is always short handed, and cannot do there jobs like that.”
“My experience with Cindy Vasquez in admissions was comfortable and extremely helpful. She is also professional and welcoming. I think my loved one will be safe at El Jen because of the staff and its ability to care for their patients.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 17 deficiencies, with recurring issues in preventing abuse and neglect, maintaining accident-free environments, and abuse reporting procedures. The facility shows a concerning pattern of repeated violations in resident protection, accident prevention, and medication management across multiple years. While most deficiencies indicate correction dates, the persistent nature of safety and protection issues suggests ongoing challenges with consistent quality care.
Mar 24, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 11, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 1, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 1, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 18, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 11, 2025
$34,684
Ownership & Operations
Who Operates This Facility
El Jen Skilled Care
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 36 of 41 (Worst)
Ownership & Management
Owners
El Jen Snf Operations Holdings LLC
Owner · Organization
El Jen Snf Operations LLC
Owner · Organization
Ch El Jen Holdings LLC
Owner (parent company) · Organization
Cw El Jen Holdings LLC
Owner (parent company) · Organization
Couve Healthcare Consulting LLC
Owner (parent company) · Organization
Veritas Health Solutions LLC
Owner (parent company) · Organization
Kopelowitz, Shaul
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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