Marquis Plaza Regency Post Acute Rehab
Strong Medicare quality ratings; families often praise effective and dedicated physical therapy team. Still worth an in-person visit.
based on 60 Google reviews

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What this means for your family
This facility is frequently praised for its effective physical therapy and clean environment, making it a potential candidate for short-term recovery. However, families must be vigilant regarding staffing levels; multiple reviewers have highlighted significant delays in medication and call-light response times. We strongly recommend asking the administration specifically about their current nurse-to-patient ratios and how they handle medication timing for new admissions.
Google Reviews
Google Reviews
60 reviews on Google“Marquis Plaza Regency receives polarizing feedback, with many families praising the facility's physical appearance, cleanliness, and the dedication of the physical therapy team. However, multiple reviewers report critical concerns regarding understaffing, leading to significant delays in medication administration and basic patient care. Families should be aware that while many have positive recovery experiences, others have reported serious lapses in supervision and communication during discharge planning.”
Quality Themes
Tap a score for detailsStrengths
- Effective and dedicated physical therapy team
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Responsive and helpful administrative support
Concerns
- Significant delays in medication administration (mentioned by 3 reviewers)
- Understaffing leading to slow call-light response times (mentioned by 4 reviewers)
- Poor communication regarding discharge planning and costs (mentioned by 2 reviewers)
- Inadequate hygiene and wound care management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your physical therapy team; can you tell us more about how they work with residents to regain their independence?
- 2How does the nursing team manage medication schedules to ensure everything is administered promptly and accurately?
- 3With the facility being so well-maintained, what kind of daily activities or social outings do you organize to keep residents engaged?
- 4How does the staff prioritize responding to call lights during busier shifts to ensure no resident is left waiting?
- 5Can you walk us through your process for communicating updates regarding wound care or changes in medical needs to family members?
- 6How does the administration handle the transition and communication regarding discharge planning and final costs?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers at Marquis Plaza Regency were great. They were kind, compassionate, and professional. The doctor made decisions without seeing or talking to my dad. The discharge planning was terrible.”
“The floor nurses are amazing and the CNA's were just as amazing. Attentive, friendly and as helpful as they can be, considering they are understaffed. I believe they need 2 more extra CNA's per hallway.”
“The staff is BEYOND AMAZING!!! Might take them a minute to get to your room because they work so hard and have multiple patients. The PT and OT staff were BEYOND AMAZING as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 39 deficiencies across four surveys, including four complaint-triggered issues where families reported problems involving resident protection from abuse/neglect and care planning failures. The most frequent problems involve emergency preparedness, electrical and safety systems, and care planning. While all deficiencies show correction dates, the recurring safety system issues and serious complaint-triggered violations regarding resident protection warrant careful consideration during any visit.
Apr 15, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2025Routine13
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
May 7, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 20, 2024Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Sep 14, 2023Routine11
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Marquis Plaza Regency Post Acute Rehab
for profit
Chain Affiliation
Marquis Companies
15 facilities nationwide
Chain avg rating: 4.0/5 · Rank 12 of 15
Ownership & Management
Owners
Marquis Companies I, INC
Owner · Organization
Fogg, Phillip
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit marquiscompanies.com
Medicare data downloads
Original nursing home datasets
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