Mystic Park Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 134 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and memory care due to its highly skilled therapy team and compassionate nursing staff. However, families should closely monitor hygiene and response times, as some residents have experienced neglect regarding basic needs and call light responsiveness.
Google Reviews
Google Reviews
134 reviews on Google“Families considering Mystic Park will find a facility highly praised for its compassionate nursing staff and effective rehabilitation programs, particularly for stroke and hip recovery. While many reviewers highlight a clean and welcoming environment, there are serious, recurring allegations regarding infrequent patient checks, hygiene issues, and understaffing during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Engaging activities and social programs
- Smooth transition and intake process
Concerns
- Inadequate patient monitoring and response to call lights (mentioned by 3 reviewers)
- Issues with hygiene and unpleasant odors (mentioned by 2 reviewers)
- Staffing shortages and overworked employees (mentioned by 3 reviewers)
- Inaccurate billing or administrative errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently reference specific details mentioned in the reviews, such as specific staff members or family members. For negative or mediocre feedback, the owner uses a professional tone to invite direct communication and escalate concerns to leadership.
Questions for Your Tour
- 1We noticed how much the community appreciates the compassionate nursing care here; how do you ensure that level of attention remains consistent during busy shifts?
- 2With the facility being so well-maintained, what are your specific protocols for ensuring all resident rooms and common areas stay fresh and clean daily?
- 3How does the nursing team manage call lights and monitoring to ensure that residents receive a timely response, even when the floor is busy?
- 4Could you tell us more about the social programs and specific activities available to help residents stay engaged with one another?
- 5In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
- 6We saw that the intake process is often described as very smooth; what can we expect during the first few days of a resident transitioning into the center?
Personalized based on this facility's data
Key Review Excerpts
“He had the best nurse, Gloria Reyna, who really did care about his wellbeing. He was provided physical therapy, speech therapy, and occupational therapy 5 days a week. It made all the difference in his getting better.”
“We are SO grateful to all the staff at Mystic Park Nursing and Rehabilitation, especially in the Memory Care Unit, for the compassionate care they gave my mother in law during her recent respite stay this past weekend.”
“My mother was assigned to Mystic Park in the early 2000's. My mother in law is there now, and it's reassuring to be see that the level of care has been consistent all these years.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mystic Park has a concerning pattern of recurring deficiencies across multiple surveys, with families filing complaints that triggered inspections regarding medication management and reporting of suspected abuse or neglect. The facility shows persistent issues in fire safety systems, food service, resident rights, and infection control that appear repeatedly from 2022 through 2025, suggesting ongoing compliance challenges despite stated corrections.
Jan 24, 2025Routine13
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Dec 19, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 28, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Dec 8, 2023Routine6
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 14, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Federal Penalties
Fine
Apr 28, 2024
$111,121
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
FOX SPARROW HEALTHCARE, INC
OSIRIS WHITE
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 21 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
134 reviews from families & visitors
Official Website
Visit mysticparkrehab.com
Medicare data downloads
Original nursing home datasets
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