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Remington Transitional Care of San Antonio

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.

5423 Hamilton Wolfe Rd, Northwest Side · San Antonio, TX 7822960 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 199 Google reviews

5
4
3
2
1
Remington Transitional Care of San Antonio Nursing Home in San Antonio, TX — Street View
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What this means for your family

This facility is an excellent choice for intensive physical and occupational therapy, with many families reporting significant recovery progress. However, you must be vigilant about staffing levels and hygiene, as multiple families have reported issues with neglect and slow response times during weekends and night shifts.

Google Reviews

Google Reviews

199 reviews on Google
Families considering Remington Transitional Care will find a facility highly praised for its exceptional physical and occupational therapy teams and compassionate nursing staff. However, there are significant, recurring reports of severe understaffing, particularly on weekends, and serious concerns regarding medical neglect and hygiene standards in some instances.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Compassionate and professional nursing staff
  • Clean and upscale facility appearance
  • Friendly and welcoming administrative staff

Concerns

  • Severe nursing and CNA understaffing (mentioned by 6 reviewers)
  • Inadequate care/neglect regarding wound care and hygiene (mentioned by 3 reviewers)
  • Poor communication from administration/management (mentioned by 4 reviewers)
  • Inconsistent food quality and nutritional variety (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(6)'18(4)'20(13)'22(25)'24(26)'26(11)

Distribution · 179 analyzed

5
112
4
16
3
5
2
9
1
37

How They Respond to Reviews

100%response rate
Good

The owner provides highly personalized responses to 5-star reviews, frequently mentioning specific staff members named by the reviewer. For negative reviews, they use a standardized template that acknowledges the feedback and invites further private discussion via email.

Questions for Your Tour

  • 1It is wonderful to see how clean and upscale the facility looks; how do you ensure this level of cleanliness is maintained for all residents daily?
  • 2We've heard great things about your physical and occupational therapy teams; can you tell us more about how they work with residents to meet their mobility goals?
  • 3How does the nursing team manage medication schedules to ensure everything is handled accurately and on time?
  • 4What is your process for communicating important health updates or changes in care from the administration to the family?
  • 5How does the staff ensure that personal hygiene and specialized wound care needs are consistently met for every resident?
  • 6Could you tell us a bit about the daily activities and the variety of nutritional options available during meal times?

Personalized based on this facility's data


Key Review Excerpts

The Remington's staff is excellent. Jonathan & Carly, Joe & Amy are the A-team of nursing care & physical/occupational care respectively. Nothing else compares.

Rehab patient · 2026★★★★★

The physical therapy team got him up and moving again. From the front desk to the Nursing staff and the amazing Physical Therapy team the Drs and their staff we were treated so well my husband walked out when he was discharged without a walker.

Long-term resident's family · 2025★★★★★

My father stayed at this Remington facility for 10 days in January 2025. During that short time, he suffered a stroke and had to be hospitalized. We were informed by hospital staff that he had developed a bed sore and that his catheter was filthy, which led to a UTI.

Long-term resident's family · 2025☆☆☆☆
Source: 199 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
4.53hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
81.8%
TX
89.2%
Bexar
81.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
79.7%
TX
88.0%
Bexar
84.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
TX
1.5%
Bexar
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.1)
4 complaint-triggered

This facility shows concerning patterns across multiple care areas, with families filing complaints that triggered federal investigations. The most recurring problems involve resident assessment and care planning, food safety and nutrition services, and infection control. These issues have persisted across multiple surveys from 2023 to 2025, suggesting ongoing operational challenges despite the facility reporting corrections for each deficiency.

Dec 15, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 18, 2025Complaint
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 6, 2025Routine
11
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 26, 2024Routine
7
0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0801Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0803Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Feb 9, 2024Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 10, 2023Routine
5
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency Ihs of San Antonio, LLC

Organization Type

nonprofit

Management Company

REGENCY INTEGRATED HEALTH SERVICES LLC

Administrator

KRISTINA MUNOZ-RUBIO

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 16 of 67

Ownership & Management

Owners

Regency Ihs of San Antonio LLC

Owner · Organization

100%

Regency Integrated Health Services LLC

Owner · Organization

Capital Funding Group, INC.

Owner (parent company) · Organization

Csv TX Investors LLC

Owner (parent company) · Organization

Em Manco Investor LLC

Owner (parent company) · Organization

Emfi LLC

Owner (parent company) · Organization

Rh Manco Investor 1 LLC

Owner (parent company) · Organization

Rh Manco Investor 2 LLC

Owner (parent company) · Organization

Key personnel

Eichorn, ChavaManaging Control - Governing BodyMandelbaum, ElliotManaging Control - Governing BodyReynolds, BrianManaging Control - Governing BodyRieder, SamuelManaging Control - Governing BodyScully, FinbarManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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