Remington Transitional Care of San Antonio
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 199 Google reviews

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What this means for your family
This facility is an excellent choice for intensive physical and occupational therapy, with many families reporting significant recovery progress. However, you must be vigilant about staffing levels and hygiene, as multiple families have reported issues with neglect and slow response times during weekends and night shifts.
Google Reviews
Google Reviews
199 reviews on Google“Families considering Remington Transitional Care will find a facility highly praised for its exceptional physical and occupational therapy teams and compassionate nursing staff. However, there are significant, recurring reports of severe understaffing, particularly on weekends, and serious concerns regarding medical neglect and hygiene standards in some instances.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and professional nursing staff
- Clean and upscale facility appearance
- Friendly and welcoming administrative staff
Concerns
- Severe nursing and CNA understaffing (mentioned by 6 reviewers)
- Inadequate care/neglect regarding wound care and hygiene (mentioned by 3 reviewers)
- Poor communication from administration/management (mentioned by 4 reviewers)
- Inconsistent food quality and nutritional variety (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 179 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to 5-star reviews, frequently mentioning specific staff members named by the reviewer. For negative reviews, they use a standardized template that acknowledges the feedback and invites further private discussion via email.
Questions for Your Tour
- 1It is wonderful to see how clean and upscale the facility looks; how do you ensure this level of cleanliness is maintained for all residents daily?
- 2We've heard great things about your physical and occupational therapy teams; can you tell us more about how they work with residents to meet their mobility goals?
- 3How does the nursing team manage medication schedules to ensure everything is handled accurately and on time?
- 4What is your process for communicating important health updates or changes in care from the administration to the family?
- 5How does the staff ensure that personal hygiene and specialized wound care needs are consistently met for every resident?
- 6Could you tell us a bit about the daily activities and the variety of nutritional options available during meal times?
Personalized based on this facility's data
Key Review Excerpts
“The Remington's staff is excellent. Jonathan & Carly, Joe & Amy are the A-team of nursing care & physical/occupational care respectively. Nothing else compares.”
“The physical therapy team got him up and moving again. From the front desk to the Nursing staff and the amazing Physical Therapy team the Drs and their staff we were treated so well my husband walked out when he was discharged without a walker.”
“My father stayed at this Remington facility for 10 days in January 2025. During that short time, he suffered a stroke and had to be hospitalized. We were informed by hospital staff that he had developed a bed sore and that his catheter was filthy, which led to a UTI.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns across multiple care areas, with families filing complaints that triggered federal investigations. The most recurring problems involve resident assessment and care planning, food safety and nutrition services, and infection control. These issues have persisted across multiple surveys from 2023 to 2025, suggesting ongoing operational challenges despite the facility reporting corrections for each deficiency.
Dec 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 18, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 6, 2025Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 26, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Feb 9, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 10, 2023Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Regency Ihs of San Antonio, LLC
nonprofit
REGENCY INTEGRATED HEALTH SERVICES LLC
KRISTINA MUNOZ-RUBIO
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 16 of 67
Ownership & Management
Owners
Regency Ihs of San Antonio LLC
Owner · Organization
Regency Integrated Health Services LLC
Owner · Organization
Capital Funding Group, INC.
Owner (parent company) · Organization
Csv TX Investors LLC
Owner (parent company) · Organization
Em Manco Investor LLC
Owner (parent company) · Organization
Emfi LLC
Owner (parent company) · Organization
Rh Manco Investor 1 LLC
Owner (parent company) · Organization
Rh Manco Investor 2 LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
199 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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