Huebner Creek Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 223 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High staff turnover (68%)
- High RN turnover (67%)
Below average in Texas · Critically understaffed (RN) · Below chain average · $14,327 in fines
What this means for your family
This facility offers excellent rehabilitation services and a clean environment, which is ideal for post-surgical recovery. However, families must be vigilant regarding hygiene and responsiveness, as multiple reviewers have documented instances of residents being left in soiled linens and delayed responses to call lights.
Google Reviews
Google Reviews
223 reviews on Google“Families choosing Huebner Creek will find a facility with highly praised rehabilitation therapy and a clean, well-maintained environment. However, there are significant, recurring reports of serious neglect, including issues with incontinence care, delayed medication, and unresponsive call lights. While many reviewers celebrate specific staff members for their compassion, others warn of severe understaffing and communication breakdowns during shift changes.”
Quality Themes
Tap a score for detailsStrengths
- Effective and compassionate rehabilitation therapy
- Clean and well-maintained facility
- Friendly and professional administrative staff
- Welcoming and peaceful atmosphere
Concerns
- Understaffing leading to neglect (incontinence/hygiene issues) (mentioned by 5 reviewers)
- Slow response times to call lights and medication delays (mentioned by 4 reviewers)
- Poor communication during shift changes (mentioned by 2 reviewers)
- Unprofessional or rude behavior from certain staff/reception (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical structure for almost every negative review. While they acknowledge the reviewer by name, they fail to address specific allegations of neglect, staffing, or hygiene, instead redirecting all concerns to a single corporate hotline.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your rehab therapists; can you tell us more about how the therapy team works with residents to meet their recovery goals?
- 2Since we want to ensure our loved one is always well-attended to, what specific protocols do you have in place to ensure call lights are answered promptly and hygiene needs are met throughout the day?
- 3How does the nursing team manage medication schedules and transitions between shifts to ensure nothing is missed during hand-offs?
- 4What is the process for communicating important medical updates or changes in condition to family members?
- 5In the event of a medical emergency during the night, what is the immediate procedure for getting care and notifying the family?
- 6The facility looks very clean and peaceful; what kind of daily social activities or outings do you organize to keep residents engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The rehab department is great. They treated my family with care and knowledgeable about all issues and concerns we had.”
“The wound nurse Estela gave my knee 100 percent attention and I no longer have the infection WOW she is awesome.”
“My mom has been here at Huebner Creek since July 2025 I don't think she's getting good care here they are very under staffed... My mom is left in her own urine all night and not changed or checked on”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had 23 complaint-triggered deficiencies, indicating families have filed multiple reports about care issues. The most recurring problems involve medical record management, infection control, and care planning. While all deficiencies show correction dates, the pattern of repeated issues across the same areas—particularly infection control appearing six times and medical records five times—suggests ongoing operational challenges that families should carefully evaluate during visits.
Mar 27, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 15, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Feb 13, 2026Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 15, 2026Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 26, 2025Complaint4
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 26, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 13, 2024
$14,327
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
BEXAR I ENTERPRISES, LLC
VICTOR VALLE
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 102 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
223 reviews from families & visitors
Official Website
Visit huebnercreekhealth.com
Medicare data downloads
Original nursing home datasets
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