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Nursing HomeMedicaid Investigative

Mystic Healthcare & Rehabilitation Center, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

475 High St, Mystic · Mystic, CT 06355100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 215 Google reviews

5
4
3
2
1
Mystic Healthcare & Rehabilitation Center, LLC Nursing Home in Mystic, CT — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • High staff turnover (62%)
  • High RN turnover (67%)

Bottom 25% in CT · Below recommended RN staffing · Worst in RYDERS HEALTH MANAGEMENT chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

This facility offers a welcoming environment with a strong therapy team, making it a good candidate for short-term rehab. However, families should be vigilant regarding communication and staffing; we recommend asking specifically about their current nurse-to-patient ratios and how they handle non-English speaking residents or specific dietary needs.

Google Reviews

Google Reviews

215 reviews on Google
Mystic Healthcare & Rehabilitation Center receives high praise for its attentive, professional staff and clean, welcoming environment. While many families report excellent experiences with physical therapy and nursing care, some reviewers have raised serious concerns regarding understaffing, inconsistent hygiene, and poor communication during medical emergencies.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean7.0Activities8.0Meds4.0Memory3.0Comms5.0ValueN/A

Strengths

  • Warm, professional, and attentive nursing staff
  • Clean and well-maintained facility
  • Effective physical and occupational therapy programs
  • Welcoming and home-like atmosphere

Concerns

  • Understaffing leading to slow response times and hygiene issues (mentioned by 6 reviewers)
  • Inadequate communication with family members (mentioned by 3 reviewers)
  • Facility temperature control issues (too hot) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72021(39)4.72022(35)4.82023(29)4.52024(37)4.52025(57)3.82026(10)

Distribution · 207 analyzed

5
160
4
30
3
3
2
4
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that some families have noted challenges with response times, what is the current process for ensuring residents receive timely assistance when they press their call buttons?
  • 2How does the facility manage temperature control in resident rooms to ensure everyone stays comfortable throughout the year?
  • 3Could you walk me through the communication protocol for keeping family members updated on changes in a resident's health or care plan?
  • 4With the current focus on strengthening your medication management protocols, what specific steps are being taken to ensure accuracy and safety for residents?
  • 5What specific activities or social programs are currently prioritized for residents in memory care to ensure they remain engaged and supported?
  • 6How does your team handle medical emergencies or urgent health needs during evening and weekend hours to ensure continuity of care?

Personalized based on this facility's data


Key Review Excerpts

Every person on your staff I have dealt with has been very attentive and dedicated. I know how hard it is to find competent help right now. Your staff is very positive and helps me feel like her physical and mental therapy

Long-term resident's family · 2025★★★★★

The nurses and aides were wonderful to me and I appreciate ❤️ it. The food was good as well I recommend Mystic Healthcare for rehab.

Rehab patient · 2025★★★★★

This facility isn’t for a person with dementia that doesn’t speak English, period. My mother was here for a very short period of time. I would say that most of the staff was very helpful but the facility kept falling short.

Memory care family member · 2024☆☆☆☆
Source: 215 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility40.7%
Worse than Avg
Here
40.7%
US
14.4%
CT
18.2%
Southeastern ct
19.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility40.6%
Worse than Avg
Here
40.6%
US
15.3%
CT
17.4%
Southeastern ct
18.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
CT
19.7%
Southeastern ct
10.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.0%
Worse than Avg
Here
33.0%
US
19.4%
CT
24.9%
Southeastern ct
24.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Southeastern ct
93.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
15.4%
CT
17.8%
Southeastern ct
18.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.5%
Mixed vs Avgs
Here
65.5%
US
81.8%
CT
71.0%
Southeastern ct
63.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.2%
Mixed vs Avgs
Here
75.2%
US
79.7%
CT
69.7%
Southeastern ct
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
CT
1.5%
Southeastern ct
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Above state avg (12.8)
14 complaint-triggered

Families have filed 11 complaints triggering federal inspections, raising significant concerns about this facility's care quality and safety practices. The most recurring problems involve accident prevention and safety hazards, abuse and neglect protections, and care planning deficiencies. While the facility has corrected these violations when cited, the pattern of repeated issues across multiple surveys and ongoing family complaints suggests persistent underlying problems with supervision and care standards.

Mar 19, 2026Complaint
3
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jan 14, 2026Routine
11
0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0865Minimal · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

Nov 25, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 17, 2025Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 14, 2025Complaint
5
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Nov 8, 2023Routine
13
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0930Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper storage of liquid oxygen.

0755Minimal · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Minimal · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mystic Healthcare & Rehabilitation Center, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Ryders Health Management

Chain Size

8 facilities nationwide

Chain avg rating: 1.6/5 · Rank 6 of 8 (Worst)

Ownership & Management

Owners

Kopchik, Kenneth

Owner

50%

Sbriglio, Martin

Owner

50%

Key personnel

Sbriglio, MartinOfficer / DirectorSbriglio, MartinManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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