Apple Rehab Mystic
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (60%)
- High RN turnover (79%)
Above average in CT · Below recommended RN staffing · Chain outperformer · $16,588 in fines
What this means for your family
This facility has a history of inconsistent care, with recent reports highlighting significant concerns regarding nursing responsiveness and facility maintenance. If you are considering this location, we strongly recommend conducting an unannounced visit to observe current staffing levels and the condition of the rooms, and asking specifically how they manage medication schedules and dietary requirements.
Google Reviews
Google Reviews
27 reviews on Google“Apple Rehab Mystic receives highly polarized feedback, with recent reviews highlighting severe concerns regarding nursing responsiveness, facility cleanliness, and food quality. While some reviewers praise the rehabilitation therapy and specific staff members, multiple families report significant lapses in patient care, including medication management and communication issues.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Professional wound care team
- Centrally located facility
Concerns
- Slow or non-existent response to call bells (mentioned by 3 reviewers)
- Poor food quality and inflexible dietary management (mentioned by 3 reviewers)
- Inadequate nursing care and medication management (mentioned by 4 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your wound care team and rehab services; could you tell us more about how those specialists work with residents?
- 2How do you ensure that call bells are answered promptly, especially during the busier night shifts?
- 3What is the process for managing medications to ensure everything is administered accurately and on schedule?
- 4Could you describe the dining experience, specifically how you handle special dietary needs or menu changes?
- 5What are some of the favorite daily activities or social outings that residents here enjoy?
- 6How does the nursing staff communicate important medical updates or changes in condition to family members?
Personalized based on this facility's data
Key Review Excerpts
“The food was horrific at best , the kitchen was inflexible with regard to dietary wants and needs I do not recommend this place although their wound care people were in my opinion very good.”
“Head nurse seems overwhelmed rooms have peeling paint and rusty old beds . My husband was here for a few months absolutely horrific experience!”
“The staff is deplorable. The food stinks, meds I was to have got nothing, nurse call 20 to 45 minutes to answer, had to call operator to get help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Apple Rehab Mystic shows a concerning pattern with 38 deficiencies across 9 surveys, including 14 complaint-triggered violations where families reported problems. The facility has recurring issues with treatment and care quality, medication management, and infection control that persist across multiple years. While all violations show correction dates, the repeated problems in core care areas, including recent complaints about abuse reporting and emergency response, suggest ongoing quality challenges that families should carefully consider.
Aug 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 22, 2025Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 23, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 13, 2024Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 19, 2023
$16,588
Ownership & Operations
Who Operates This Facility
Apple Rehab Mystic
for profit
Chain Affiliation
Apple Rehab
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 3 of 20
Ownership & Management
Owners
Foley, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit apple-rehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Mystic Healthcare & Rehabilitation Center, LLC
1.0 miNursing Home · Mystic, CT
Pendleton Rehabilitation and Nursing Center
1.3 miNursing Home · Mystic, CT
Avalon Health Care Center at Stoneridge
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Complete Care at Groton Regency
4.1 miNursing Home · Groton, CT
Fairview
6.2 miNursing Home · Groton, CT
Royal of Westerly Nursing Center
7.0 miNursing Home · Westerly, RI