Nursing HomeMedicaid Medicare 5-star

Pendleton Rehabilitation and Nursing Center

Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy programs. Still worth an in-person visit.

44 Maritime Drive, Mystic · Mystic, CT 06355|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 176 Google reviews

(860) 572-1700 Directions Website

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What this means for your family

Pendleton Rehabilitation and Nursing Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy programs and clean, well-maintained, and modern facility environment. Review the component ratings and current source records before deciding.

Google Reviews

182 public Google reviews available

Pendleton Rehabilitation and Nursing Center receives polarized feedback, with many families praising the facility for its cleanliness, professional therapy teams, and welcoming staff. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call bells, and inconsistent quality of basic patient care. Families considering this facility should weigh the strong rehabilitation outcomes against the recurring reports of neglect and communication lapses.

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy programs
Clean, well-maintained, and modern facility environment
Professional and welcoming front desk and administrative staff
Strong communication and support during the intake process

Concerns

Chronic understaffing leading to slow call bell response times (mentioned by 9 reviewers)
Inconsistent quality of basic hygiene and patient care (mentioned by 6 reviewers)
Unprofessional or uncaring attitude from some nursing staff (mentioned by 5 reviewers)
Persistent issues with lost personal laundry (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 182 analyzed

136

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that the facility has a 3-star staffing rating, what specific protocols are in place to ensure that call bells are answered promptly and residents receive timely assistance?
2I noticed that some families have expressed concerns regarding the consistency of daily hygiene support; could you explain your process for monitoring and ensuring the quality of personal care for each resident?
3Since your team is very active in responding to online feedback, how do you use that family input to improve the day-to-day experience for residents?
4With the physical and occupational therapy programs being a noted strength here, how do you integrate those therapy goals into the resident's daily routine and social activities?
5What systems do you have in place to track personal belongings and laundry to ensure that items are returned to the correct resident?
6In the event of a medical emergency, what is your specific process for notifying family members and coordinating with the resident's primary physician?

Personalized based on this facility's data

Key Review Excerpts

“The Pendleton staff were incredible during my mother's stay and incredibly easy to work with. It is stressful enough managing through a medical emergency like this and Pendleton made us feel at ease knowing she was getting the proper care she needed to recover.”

Rehab patient's family · 2022★★★★★

“The therapy was great but the rest was lax in ability to take care of patients needs food never what it should be urinal never dumped when needed the worst is patients are sent home sick n that brings whatever to family members”

Family member · 2024★★☆☆☆

“They are terribly understaffed. Patients push their button for assistance and the alarms beep for hours, all day and night. Nobody would come in.”

Long-term resident's family · 2026★☆☆☆☆

Source: 182 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.68hrs

91%

Registered nurses for medical care

Total Nursing

3.72hrs

91%

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

RN Turnover

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility9.2%

Better than Avg

Here

9.2%

15.3%

17.4%

Southeastern ct

20.9%

Residents needing more daily help over time

↓ Lower is better

This Facility10.6%

Better than Avg

Here

10.6%

14.4%

18.2%

Southeastern ct

22.0%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.2%

Better than Avg

Here

98.2%

93.4%

88.0%

Southeastern ct

87.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.8%

Worse than Avg

Here

28.8%

19.4%

24.9%

Southeastern ct

24.5%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility22.8%

Worse than Avg

Here

22.8%

19.5%

17.4%

Southeastern ct

15.6%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

93.5%

Southeastern ct

93.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.0%

Better than Avg

Here

88.0%

79.8%

69.7%

Southeastern ct

72.9%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility72.0%

Mixed vs Avgs

Here

72.0%

81.8%

71.0%

Southeastern ct

63.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Southeastern ct

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

41findings in history

Latest survey: 10 · near CT avg (12.8)

7 complaint-triggered findings

This facility shows a concerning pattern with 7 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve care planning and assessments, quality of care delivery, and resident rights protection. Issues appear to persist across multiple years, with recent deficiencies in 2025 covering care planning, infection control, and safety concerns, suggesting ongoing challenges despite correction efforts.

Nov 18, 2025Complaint1 finding

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 6, 2025Complaint1 finding

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 23, 2025Routine11 findings

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 23, 2025Complaint1 finding

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Sep 18, 2024Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 14, 2024Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pendleton Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Atlas Healthcare

Chain Size

29 facilities nationwide

Chain avg rating: 3.8/5 · Rank 1 of 28 (Highest rating)

Ownership & Management

Owners

Ct-2 Operations Holdings LLC

Owner · Organization

100%

Jmh Family LLC