Citrus Nursing Center
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy teams. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
The facility offers excellent physical and occupational therapy that can significantly aid in post-surgical recovery. However, you must be extremely vigilant regarding hygiene and the security of personal belongings, as multiple families have reported serious issues with neglect and lost property.
Google Reviews
Google Reviews
59 reviews on Google“Families considering Citrus Nursing Center will find a polarizing environment where many praise the physical therapy and specific nursing staff for being professional and caring. However, there are serious, recurring allegations regarding patient neglect, hygiene issues, and the loss of personal belongings that should be investigated closely.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Compassionate and friendly nursing staff
- Professional administrative and admissions teams
- Effective rehabilitation for post-surgery recovery
Concerns
- Patient neglect and hygiene issues (mentioned by 4 reviewers)
- Loss or theft of patient clothing and belongings (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Poor food quality and nutrition (mentioned by 3 reviewers)
- Staffing shortages and lack of supervision (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive templates and canned phrases, particularly for 5-star reviews. While they attempt to personalize some responses by mentioning specific staff names or family members, the underlying structure is highly formulaic.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they support residents during rehabilitation?
- 2How does the nursing team ensure that medication schedules are followed accurately and consistently every day?
- 3What specific steps does the facility take to ensure that residents' personal belongings and clothing are kept safe and organized?
- 4Could you describe the daily dining experience, including how much input residents have regarding their meal options and nutrition?
- 5What are the protocols in place for managing medical emergencies or changes in health status during the overnight hours?
- 6How do you ensure that cleanliness and hygiene standards are maintained consistently throughout the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“Awesome staff, Pt & OT therapies best I’ve ever had. Highly recommended.”
“My mom has been their quiet a while and she loves that place even tough I don’t live close to her she always tells me she loves the cna Destiny she always makes very good comments about her that she does a very good job with helping her with all her essentials”
“My poor Dad was sent there for rehab after surgery and they allowed him to lay there soiled and fecal matter got into his surgery site wound and he ended up with a horrible infection with wound vacs and all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring quality of care concerns across multiple surveys, with families filing complaints about safety hazards and wound care issues. The most frequent problems involve fire safety systems, medication management, and basic care quality including nutrition and infection control. While the facility corrects deficiencies when cited, the same issues persist across surveys from 2019 to 2025, suggesting ongoing operational challenges that warrant careful consideration during any visit.
Jul 31, 2025Routine14
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 30, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 10, 2022Routine20
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 23, 2019Routine10
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 30, 2023
$7,446
Ownership & Operations
Who Operates This Facility
Citrus Nursing Center
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 45 (Best)
Ownership & Management
Owners
Citrus Nursing Center
Owner · Organization
Marmur, Eli
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit citrusnursing.com
Medicare data downloads
Original nursing home datasets
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