Monument Healthcare Stonecreek
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 152 Google reviews
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What this means for your family
This facility has a dedicated therapy team that many families find helpful for recovery, but there is a recurring pattern of severe neglect regarding call-button response times and basic hygiene. If you choose this facility, we strongly recommend visiting during off-hours and weekends to ensure the level of care meets your expectations, as these are the times most frequently cited for lapses.
Google Reviews
Google Reviews
152 reviews on Google“Monument Healthcare Stonecreek receives highly polarized feedback, with many families praising the dedicated therapy team and specific staff members like Autumn and Alex Roper for their compassionate care. However, a significant number of reviewers report severe neglect, including long response times for call buttons, poor hygiene, and communication failures that have led to serious health complications for residents. Families should be aware that while some experiences are excellent, others describe a facility struggling with understaffing and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Specific staff members noted for compassionate, attentive care
- Clean and well-maintained physical environment
- Strong communication from specific management/admissions staff
Concerns
- Extremely slow or non-existent response to call buttons (mentioned by 11 reviewers)
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 9 reviewers)
- Inconsistent or poor communication regarding medical care and discharge (mentioned by 7 reviewers)
- Understaffing and reliance on untrained agency staff (mentioned by 5 reviewers)
- Poor food quality and temperature (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as real strengths here, how do you integrate those therapy goals into the daily routine for residents who are not currently in active sessions?
- 2I noticed that staffing levels are a primary focus for your team; how do you manage the transition between permanent staff and agency personnel to ensure consistent quality of care for my loved one?
- 3Could you walk me through the typical response process when a resident uses their call button, and how you ensure that requests for assistance with mobility or personal hygiene are addressed in a timely manner?
- 4I appreciate that your management team is active in responding to feedback online; what is your standard process for keeping families updated on changes in a resident's medical status or care plan?
- 5What steps are you taking to improve the dining experience, specifically regarding food quality and ensuring meals are served at the proper temperature?
- 6How does your nursing team coordinate with outside physicians to ensure that medication management remains accurate and consistent, especially during transitions in care?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and therapy staff were really the highlight. They were patient and attentive with her, which made a huge difference in her morale during those first few weeks of recovery.”
“She woke up in the night needing help to use the restroom. She could not find her call button for help. She said she didn't know where she was, and that she didn't know her own name. She said she was terrified! She soiled herself and she laid in her own urine and feces the entire night long.”
“The facility is clean and doesn’t smell like a typical nursing home. Management is helpful with resolving any problems that may arise quickly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monument Healthcare Stonecreek has concerning patterns with families filing complaints that triggered six deficiencies, including repeated issues with appropriate treatment and care. The facility shows recurring problems with medication management, fire safety systems, and quality of care across multiple surveys from 2020-2024. While all deficiencies show correction dates, the persistence of similar issues over time suggests ongoing operational challenges families should carefully consider.
Jan 5, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 29, 2024Routine12
Egress Deficiencies
Meet other general requirements.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 3, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 25, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 11, 2022Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 20, 2020Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Monument Healthcare Stonecreek
government
Chain Affiliation
Monument Health Group
11 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 14 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
152 reviews from families & visitors
Official Website
Visit monumenthg.com
Medicare data downloads
Original nursing home datasets
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