City Creek Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 123 Google reviews
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What this means for your family
While the facility has shown recent improvements in rehabilitation therapy and administrative oversight, the history of serious medication and safety errors is concerning. If you choose this facility, maintain daily contact with the nursing staff and personally verify that all medication protocols are being followed, as communication and oversight remain inconsistent.
Google Reviews
Google Reviews
123 reviews on Google“City Creek Post Acute presents a highly polarized experience for families, with recent reviews highlighting significant improvements under new management alongside persistent, severe reports of neglect. While many patients praise the rehabilitation therapy team and compassionate individual staff members, others report critical failures in medication management, hygiene, and basic patient safety. Families should be aware that experiences vary drastically, with some citing excellent care and others describing dangerous lapses in supervision and communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Compassionate and attentive individual nursing staff
- Recent improvements under new administrative leadership
- Friendly and welcoming atmosphere reported by many
Concerns
- Medication errors and mismanagement (mentioned by 6 reviewers)
- Understaffing leading to neglect and slow response times (mentioned by 8 reviewers)
- Poor facility hygiene and cleanliness (mentioned by 5 reviewers)
- Poor communication with families and medical providers (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see such positive feedback about your therapy teams; how do the physical and occupational therapists work with residents to help them regain independence?
- 2We've heard great things about the new leadership here, so could you tell us about some of the recent improvements being made to the facility's daily operations?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule for every resident?
- 4How does the nursing staff manage communication with family members to ensure we are always kept up-to-date on our loved one's health and well-being?
- 5Could you describe the daily activity schedule and how you ensure the dining experience is both nutritious and enjoyable for the residents?
- 6What is the process for responding to medical emergencies or sudden changes in a resident's condition during the night shift?
Personalized based on this facility's data
Key Review Excerpts
“The PT staff is amazing my daughter is finally able to walk bathroom with her walker plus go restroom by herself and getting little bit walking with her walker after 3 surgeries and over a year in facilties!!”
“Building is under new management both with Administration and Clinical leadership. The facility is agency free and recently had a great State Survey with only two deficiencies.”
“This place isn't set up for memory care/caring for those with dementia. They placed her on the second floor, which mainly seemed to be for those recovering from medical issues.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
City Creek Post Acute has notable concerns including families filing complaints about safety hazards and bladder care issues in 2024. The facility shows recurring problems across safety/accident prevention, infection control, medication management, and resident protection from abuse/neglect. While all deficiencies report corrections, the pattern of significant safety and care issues, combined with recent family complaints, warrants careful evaluation during visits.
Mar 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 4, 2022Routine13
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nov 7, 2019Routine4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Ownership & Operations
Who Operates This Facility
City Creek Post Acute
government
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 53 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit citycreekpostacute.com
Medicare data downloads
Original nursing home datasets
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