A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 126 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
City Creek Post Acute has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy teams. Some reviewers note concerns about medication errors and mismanagement (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
City Creek Post Acute presents a highly polarized experience for families, with recent reviews highlighting significant improvements under new management alongside persistent, severe reports of neglect. While many patients praise the rehabilitation therapy team and compassionate individual staff members, others report critical failures in medication management, hygiene, and basic patient safety. Families should be aware that experiences vary drastically, with some citing excellent care and others describing dangerous lapses in supervision and communication.
Quality Themes
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Concerns
Rating Trends
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Distribution · 129 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The PT staff is amazing my daughter is finally able to walk bathroom with her walker plus go restroom by herself and getting little bit walking with her walker after 3 surgeries and over a year in facilties!!”
“Building is under new management both with Administration and Clinical leadership. The facility is agency free and recently had a great State Survey with only two deficiencies.”
“This place isn't set up for memory care/caring for those with dementia. They placed her on the second floor, which mainly seemed to be for those recovering from medical issues.”
Resident outcomes compared with national, state, and local averages · 17 measures
10
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5
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
City Creek Post Acute has notable concerns including families filing complaints about safety hazards and bladder care issues in 2024. The facility shows recurring problems across safety/accident prevention, infection control, medication management, and resident protection from abuse/neglect. While all deficiencies report corrections, the pattern of significant safety and care issues, combined with recent family complaints, warrants careful evaluation during visits.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
City Creek Post Acute
government
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 328 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
126 reviews from families & visitors
Official Website
Visit citycreekpostacute.com
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