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Strong Medicare quality ratings; public reviewers often praise engaging and varied recreation activities. Still worth an in-person visit.
based on 46 Google reviews
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William E Christofferson Salt Lake Veterans Home has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: engaging and varied recreation activities and competent physical and occupational therapy. Review the component ratings and current source records before deciding.
The William E. Christoffersen Salt Lake Veterans Home receives high praise for its recreation programs, physical therapy services, and compassionate staff who treat residents like family. While many families report excellent experiences, a minority of reviewers have raised serious concerns regarding hygiene, staff attentiveness, and potential neglect in specific instances. Prospective families should weigh the strong therapeutic and social environment against these reports of inconsistent care quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 49 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The William E. Christoffersen Salt Lake Veterans Home is filled with love, wonderful care and a lot of laughter and joy.”
“The kitchen went out of its way to serve me excellent vegetarian meals that were enough to feed two people.”
“He got a rocky start the first few days as they learned how to take care of him. But, he developed amazing loving relationships with employees and residents.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
A family filed a complaint in 2025 regarding dietary services, which was corrected. This facility has had recurring issues with food safety and dietary services, resident rights, and safety maintenance across multiple surveys from 2019-2024. While all deficiencies show correction dates, the pattern suggests ongoing challenges in these core care areas that families should discuss during visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Nov 12, 2025
$12,735
William E Christofferson Salt Lake Veterans Home
for profit
Avalon Health Care
16 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 13 (Highest rating)
Owners
Avalon Va Management LLC
Owner · Organization
Avalon Veterans Services, L.L.C.
Owner (parent company) · Organization
Key personnel
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