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Nursing HomeMedicaid Top Rated

William E Christofferson Salt Lake Veterans Home

Strong Medicare quality ratings; families often praise engaging and varied recreation activities. Still worth an in-person visit.

700 South Foothill Drive, University · Salt Lake City, UT 8411381 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 43 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its therapeutic activities and physical therapy, making it a strong candidate for those prioritizing social engagement and recovery. However, given the serious reports of hygiene and staff attentiveness issues, we strongly recommend conducting an unannounced visit to observe the cleanliness of resident rooms and the responsiveness of staff during non-peak hours.

Google Reviews

Google Reviews

43 reviews on Google
The William E. Christoffersen Salt Lake Veterans Home receives high praise for its recreation programs, physical therapy services, and compassionate staff who treat residents like family. While many families report excellent experiences, a minority of reviewers have raised serious concerns regarding hygiene, staff attentiveness, and potential neglect in specific instances. Prospective families should weigh the strong therapeutic and social environment against these reports of inconsistent care quality.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean7.0Activities10.0MedsN/AMemory9.0Comms6.0ValueN/A

Strengths

  • Engaging and varied recreation activities
  • Competent physical and occupational therapy
  • Warm, family-oriented staff culture
  • Clean and well-maintained facility environment

Concerns

  • Reports of poor hygiene and cleanliness in resident rooms (mentioned by 2 reviewers)
  • Inattentive or rude staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(5)'21(1)'23(2)'25(6)'26(1)

Distribution · 46 analyzed

5
39
4
2
3
0
2
0
1
5

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's strong focus on recreation, could you describe a few of the most popular activities that residents are currently participating in this week?
  • 2I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations and staff training?
  • 3With your high staffing rating, how do you ensure that consistent, personalized attention is provided to every resident throughout the day?
  • 4Regarding room maintenance, what is your current protocol for ensuring that resident living spaces remain clean and sanitized on a daily basis?
  • 5Since the health inspection report noted a few areas for improvement, what specific steps has the facility taken to address those findings and enhance the quality of care?
  • 6How does your medical team coordinate with outside specialists if a resident experiences a sudden change in health status or requires urgent care?

Personalized based on this facility's data


Key Review Excerpts

The William E. Christoffersen Salt Lake Veterans Home is filled with love, wonderful care and a lot of laughter and joy.

Memory care family member · 2025★★★★★

The kitchen went out of its way to serve me excellent vegetarian meals that were enough to feed two people.

Rehab patient · 2025★★★★★

He got a rocky start the first few days as they learned how to take care of him. But, he developed amazing loving relationships with employees and residents.

Long-term resident's family · 2026★★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.48hrs
OK
Registered nurses for medical care
Total Nursing
4.24hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
12.1%
UT
16.5%
Salt lake
23.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.5%
UT
24.7%
Salt lake
22.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.4%
UT
14.6%
Salt lake
14.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.3%
UT
16.8%
Salt lake
15.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
UT
97.1%
Salt lake
97.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.4%
UT
21.8%
Salt lake
21.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
UT
91.0%
Salt lake
91.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
UT
93.8%
Salt lake
94.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
UT
0.8%
Salt lake
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (9.1)
1 complaint-triggered

A family filed a complaint in 2025 regarding dietary services, which was corrected. This facility has had recurring issues with food safety and dietary services, resident rights, and safety maintenance across multiple surveys from 2019-2024. While all deficiencies show correction dates, the pattern suggests ongoing challenges in these core care areas that families should discuss during visits.

Nov 12, 2025Complaint
1
0805Actual harm · IsolatedResolved (past non-compliance)

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Feb 28, 2024Routine
9
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 9, 2022Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Dec 19, 2019Routine
14
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Nov 12, 2025

$12,735

Ownership & Operations

Who Operates This Facility

Owner / Operator

William E Christofferson Salt Lake Veterans Home

Organization Type

for profit

Chain Affiliation

Chain Name

Avalon Health Care

Chain Size

15 facilities nationwide

Chain avg rating: 3.6/5 · Rank 2 of 13 (Best)

Ownership & Management

Owners

Avalon Va Management LLC

Owner · Organization

Avalon Veterans Services, L.L.C.

Owner · Organization

Kirton, Charles

Owner

Key personnel

Snow, NoralynW-2 Managing EmployeeBurton, HaroldOfficer / DirectorCooke, PeterOfficer / DirectorDangerfield, DavidOfficer / DirectorFranklin, ChristieOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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