William E Christofferson Salt Lake Veterans Home
Strong Medicare quality ratings; families often praise engaging and varied recreation activities. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
This facility is highly regarded for its therapeutic activities and physical therapy, making it a strong candidate for those prioritizing social engagement and recovery. However, given the serious reports of hygiene and staff attentiveness issues, we strongly recommend conducting an unannounced visit to observe the cleanliness of resident rooms and the responsiveness of staff during non-peak hours.
Google Reviews
Google Reviews
43 reviews on Google“The William E. Christoffersen Salt Lake Veterans Home receives high praise for its recreation programs, physical therapy services, and compassionate staff who treat residents like family. While many families report excellent experiences, a minority of reviewers have raised serious concerns regarding hygiene, staff attentiveness, and potential neglect in specific instances. Prospective families should weigh the strong therapeutic and social environment against these reports of inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and varied recreation activities
- Competent physical and occupational therapy
- Warm, family-oriented staff culture
- Clean and well-maintained facility environment
Concerns
- Reports of poor hygiene and cleanliness in resident rooms (mentioned by 2 reviewers)
- Inattentive or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong focus on recreation, could you describe a few of the most popular activities that residents are currently participating in this week?
- 2I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 3With your high staffing rating, how do you ensure that consistent, personalized attention is provided to every resident throughout the day?
- 4Regarding room maintenance, what is your current protocol for ensuring that resident living spaces remain clean and sanitized on a daily basis?
- 5Since the health inspection report noted a few areas for improvement, what specific steps has the facility taken to address those findings and enhance the quality of care?
- 6How does your medical team coordinate with outside specialists if a resident experiences a sudden change in health status or requires urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The William E. Christoffersen Salt Lake Veterans Home is filled with love, wonderful care and a lot of laughter and joy.”
“The kitchen went out of its way to serve me excellent vegetarian meals that were enough to feed two people.”
“He got a rocky start the first few days as they learned how to take care of him. But, he developed amazing loving relationships with employees and residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint in 2025 regarding dietary services, which was corrected. This facility has had recurring issues with food safety and dietary services, resident rights, and safety maintenance across multiple surveys from 2019-2024. While all deficiencies show correction dates, the pattern suggests ongoing challenges in these core care areas that families should discuss during visits.
Nov 12, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Feb 28, 2024Routine9
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 9, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Dec 19, 2019Routine14
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Nov 12, 2025
$12,735
Ownership & Operations
Who Operates This Facility
William E Christofferson Salt Lake Veterans Home
for profit
Chain Affiliation
Avalon Health Care
15 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 13 (Best)
Ownership & Management
Owners
Avalon Va Management LLC
Owner · Organization
Avalon Veterans Services, L.L.C.
Owner · Organization
Kirton, Charles
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit avalonhealthcare.com
Medicare data downloads
Original nursing home datasets
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