Monroe Springs Skilled Nursing and Rehab
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 92 Google reviews
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What this means for your family
This facility's physical and occupational therapy programs are highly regarded and frequently cited as a reason for successful recovery. However, families should be aware of recurring reports regarding inconsistent care and slow response times; we recommend asking specifically about staffing ratios on weekends and how the facility manages urgent medical needs for residents.
Google Reviews
Google Reviews
92 reviews on Google“Monroe Springs Skilled Nursing and Rehab receives frequent praise for its highly effective physical and occupational therapy programs and a clean, well-maintained facility. While many families report compassionate care and attentive nursing, there are serious, recurring allegations regarding neglect, slow response times for medical emergencies, and inconsistent staffing quality. Families considering this facility should weigh the strong rehabilitation outcomes against significant concerns about patient safety and responsiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Attentive and compassionate nursing staff
- Helpful administrative and admissions team
Concerns
- Slow response times for medical emergencies and call lights (mentioned by 4 reviewers)
- Inconsistent quality of care and staffing levels (mentioned by 3 reviewers)
- Poor food quality and unappealing meal options (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; how do you ensure consistent, high-quality care for residents when staffing levels fluctuate?
- 2Some families have mentioned delays in response times for call lights; what is your current protocol for ensuring residents receive timely assistance during medical needs?
- 3Since your team is very active in responding to feedback online, how do you incorporate family suggestions into improving your dining and meal quality?
- 4Given the focus on physical and occupational therapy, how are these sessions integrated into the daily routine to keep residents active and engaged?
- 5What steps is the facility taking to address recent concerns regarding medication management to ensure accuracy and safety for all residents?
- 6Could you walk me through how you handle medical emergencies and at what point you involve family members in the decision-making process?
Personalized based on this facility's data
Key Review Excerpts
“They have the best physical therapy of any facility I've been in and I've been in three or four they were able to get my body moving when it was broken and I thought it would never move again after my stroke.”
“They literally did not put my dad’s bypap mask on for MONTHS, let him run out of oxygen many times and all this was all ordered by his doctor. They do bare minimum!!!!”
“The higher floors are understaffed and overworked , they are often overwhelmed with too many patients .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monroe Springs has ongoing maintenance and safety concerns, with recurring issues in fire safety systems, electrical equipment, and food handling across multiple surveys. Two families filed complaints resulting in deficiencies related to resident safety supervision and protection of personal belongings. While all deficiencies show correction dates, the pattern of repeated violations in basic safety systems suggests persistent operational challenges that families should investigate during visits.
Dec 3, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Dec 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 24, 2024Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Dec 12, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Monroe Springs Skilled Nursing and Rehab
for profit
Chain Affiliation
Avon Healthcare
9 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Springs Bay Op Holdco LLC
Owner · Organization
Gottlieb, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit monroesprings.com
Medicare data downloads
Original nursing home datasets
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