Fountain View of Monroe
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
Fountain View of Monroe is highly regarded for its physical therapy and clean environment, making it a strong contender for short-term rehab. However, families should be vigilant regarding clinical oversight; specifically, ask about the nurse-to-patient ratio on weekends and how the facility manages complex medical needs like PICC lines to ensure your loved one's safety.
Google Reviews
Google Reviews
82 reviews on Google“Fountain View of Monroe receives significant praise for its rehabilitation services, with many families highlighting the professional, caring staff and the facility's clean, welcoming environment. However, there are serious, recurring reports of neglect, including slow response times to call lights, medication management errors, and concerns regarding the adequacy of staffing levels during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Strong communication from administrative and social work teams
Concerns
- Slow response to call lights and patient needs (mentioned by 3 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 4 reviewers)
- Poor medication management and clinical oversight (mentioned by 3 reviewers)
- Business-first approach regarding patient admissions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administrative team is very active in responding to feedback online; how do you use that family input to make day-to-day improvements for the residents?
- 2Given the high praise for your therapy department, how do you integrate those physical and occupational therapy goals into the residents' daily routines?
- 3What is the current process for ensuring timely responses to call lights, especially during shift changes or busy times of the day?
- 4Could you walk me through your clinical oversight process to ensure medication management remains accurate and consistent for every resident?
- 5With a 119-resident capacity, what steps does your leadership team take to ensure that staffing levels remain consistent and attentive throughout the entire facility?
- 6How do you handle medical emergencies or urgent health changes after hours to ensure families are kept informed and residents receive immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aids, activities and housekeepers are wonderful! My sister is deaf and the staff is learning sign language so they can communicate easier and this makes her feel so much better!”
“I am holding back a star due to the very lean staffing and the disconnect between the therapists (who are outsourced) and the nursing staff.”
“I feel like he was being drugged so they wouldn’t have to take care of him, he could not use his hands. He needed to be fed at all meals when I would get there his food would be sitting in front of them, ice cold and untouched.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with food safety and dietary services, with deficiencies found in 2024 and again in 2025, suggesting ongoing challenges in this area. Families filed complaints that led to findings about resident rights violations in 2024. Additional deficiencies involved resident care quality, safety reporting, and building maintenance issues, though all violations have correction dates from the facility.
Dec 3, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 12, 2024Routine2
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 12, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Aug 16, 2023Routine2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Fountain View of Monroe
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 84 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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