Brookdale Monroe Mc (mi)
Families consistently rate this highly — reviewers highlight compassionate and friendly staff. Schedule a visit to confirm the fit.
based on 17 Google reviews
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What this means for your family
While many families report a loving and clean environment, the serious allegations regarding staff interference with cameras and lack of assistance are concerning. We strongly recommend visiting in person and asking management specifically about their policies on security cameras and how they ensure residents receive adequate help with daily living tasks.
Google Reviews
Google Reviews
17 reviews on Google“Brookdale Monroe receives highly polarized feedback, with many families praising the compassionate, friendly staff and the clean, home-like environment. However, significant concerns have been raised regarding neglect, poor communication from management, and serious allegations of staff interference with security cameras and inadequate care. Prospective families should weigh the positive experiences of long-term residents against these severe reports of oversight and transparency issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly staff
- Clean and well-maintained facility
- Home-like, comfortable environment
- Effective handling of dementia-related behaviors
Concerns
- Lack of responsiveness and poor communication from management (mentioned by 2 reviewers)
- Inadequate assistance with daily living tasks (e.g., feeding) (mentioned by 2 reviewers)
- Allegations of staff tampering with resident security cameras (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the intimate size of this 20-resident community, how does your team ensure that each resident receives consistent, one-on-one assistance during mealtimes?
- 2How do you maintain open lines of communication with families, and what is your process for keeping us updated on changes in our loved one's daily care?
- 3Since maintaining a sense of privacy is important to us, what is your facility's policy regarding the use of personal security cameras in resident rooms?
- 4Could you walk me through how your staff is trained to manage medication administration and ensure accuracy for residents with complex needs?
- 5What does a typical day of engagement look like for residents here, and how do you tailor activities to match the specific interests and cognitive abilities of your residents?
- 6How does your leadership team proactively address concerns or questions from families to ensure everyone feels heard and supported?
Personalized based on this facility's data
Key Review Excerpts
“My grandpa spent his last 6 months of life here. When he came to live there it was under difficult circumstances and his dementia made him very argumentative. They handled it with grace, and he eventually became very comfortable and pleased being there.”
“I was very impressed when I started looking to move my mom from assisted-living to memory care. I liked that this place was smaller where she would get more personal care.”
“Majority of staff is unhelpful. Elderly resident with severe tremors was eating chicken noodle soup with a fork and took her over 40 minutes to try and eat it--not one staff member offered to help her.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
No deficiencies found. The most recent inspection reports indicate that the facility is in substantial compliance with all applicable licensing rules and statutes.
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living Communities, INC.
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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