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Nursing HomeMedicaid

Mitchell-Hollingsworth Nursing & Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

805 Flagg Circle, North Florence · Florence, AL 35631222 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 25 Google reviews

5
4
3
2
1
Mitchell-Hollingsworth Nursing & Rehabilitation Nursing Home in Florence, AL — Street View
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What this means for your family

While some residents report positive experiences with the therapy team, the facility has faced serious recent allegations regarding hygiene, pest control, and neglect. We strongly recommend that you conduct an unannounced visit on a weekend to observe the environment and staffing levels yourself before making a decision.

Google Reviews

Google Reviews

25 reviews on Google
Mitchell-Hollingsworth Nursing & Rehabilitation receives highly polarized feedback, with some praising the therapy team and nursing staff, while others report severe neglect and hygiene issues. Families frequently express frustration over poor communication, inadequate patient care, and unsanitary conditions like pest infestations. Prospective families should be aware of significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value1.0

Strengths

  • Helpful and knowledgeable therapy department
  • Some friendly and attentive nursing staff
  • Clean environment reported by some visitors

Concerns

  • Neglect of basic hygiene and toileting needs (mentioned by 3 reviewers)
  • Poor communication and rude staff behavior (mentioned by 3 reviewers)
  • Inadequate or inconsistent physical therapy sessions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.42023(5)3.72024(3)2.22025(13)4.72026(7)

Distribution · 28 analyzed

5
13
4
3
3
0
2
0
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's size of 222 residents, what specific protocols are in place to ensure consistent, timely assistance with personal hygiene and toileting needs?
  • 2How does your leadership team foster a culture of open communication and professional responsiveness when family members have questions or concerns about their loved one's care?
  • 3With the therapy department being a noted strength, how do you ensure that physical therapy sessions remain consistent and are effectively integrated into a resident's daily routine?
  • 4What steps are currently being taken to improve the overall facility experience and address the feedback regarding staff interactions and cleanliness?
  • 5Could you walk me through your process for managing and communicating medical emergencies to family members, especially during evening or weekend hours?
  • 6What kind of daily activities or social opportunities are available to help residents feel engaged and connected within the community?

Personalized based on this facility's data


Key Review Excerpts

The place is infested with ROACHES! If you visit on the weekend, dead ones are in the hallway and nobody even picks them up.

Family member · 2025☆☆☆☆

I loved the nurses,the CNA's and the therapists. I felt the therapists were a great help to me. Everyone was very helpful and nice.

Rehab patient · 2025★★★★

The nurse said to the POA she’s fine. Went to see her this morning and she was in bed, covered in urine from her thick blue blanket, gown, sheet, 2 washable pads for protection, draw sheet, and fitted sheet.

Family member · 2025☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
96%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
19%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility37.9%
Worse than Avg
Here
37.9%
US
19.5%
AL
24.7%
Lauderdale
31.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
AL
1.4%
Lauderdale
4.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.7%
Better than Avg
Here
11.7%
US
14.4%
AL
12.7%
Lauderdale
22.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
15.3%
AL
13.3%
Lauderdale
21.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.9%
Mixed vs Avgs
Here
16.9%
US
15.5%
AL
21.4%
Lauderdale
24.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.5%
Mixed vs Avgs
Here
13.5%
US
19.4%
AL
13.3%
Lauderdale
20.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
81.8%
AL
84.8%
Lauderdale
85.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.4%
Better than Avg
Here
90.4%
US
79.8%
AL
80.3%
Lauderdale
82.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.4%
Worse than Avg
Here
3.4%
US
1.6%
AL
2.0%
Lauderdale
3.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well above state avg (3.9)
1 complaint-triggered

Mitchell-Hollingsworth has 18 deficiencies across recent surveys, with families filing at least one complaint regarding resident protection from abuse and neglect. The most recurring issues involve fire safety systems, resident care planning, and safety protections. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though the pattern indicates ongoing compliance challenges across multiple care areas.

Sep 18, 2025Routine
6
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 18, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 5, 2019Routine
4
0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 2, 2018Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mitchell-Hollingsworth Nursing & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Preston Health Services

Chain Size

5 facilities nationwide

Chain avg rating: 3.0/5 · Rank 2 of 5 (Worst) (Best)

Ownership & Management

Owners

Walker, James

Owner

100%

Key personnel

Rose, KennethContracted Managing EmployeeWalker, JamesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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