Mitchell-Hollingsworth Nursing & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews

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What this means for your family
While some residents report positive experiences with the therapy team, the facility has faced serious recent allegations regarding hygiene, pest control, and neglect. We strongly recommend that you conduct an unannounced visit on a weekend to observe the environment and staffing levels yourself before making a decision.
Google Reviews
Google Reviews
25 reviews on Google“Mitchell-Hollingsworth Nursing & Rehabilitation receives highly polarized feedback, with some praising the therapy team and nursing staff, while others report severe neglect and hygiene issues. Families frequently express frustration over poor communication, inadequate patient care, and unsanitary conditions like pest infestations. Prospective families should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and knowledgeable therapy department
- Some friendly and attentive nursing staff
- Clean environment reported by some visitors
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 3 reviewers)
- Poor communication and rude staff behavior (mentioned by 3 reviewers)
- Inadequate or inconsistent physical therapy sessions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 222 residents, what specific protocols are in place to ensure consistent, timely assistance with personal hygiene and toileting needs?
- 2How does your leadership team foster a culture of open communication and professional responsiveness when family members have questions or concerns about their loved one's care?
- 3With the therapy department being a noted strength, how do you ensure that physical therapy sessions remain consistent and are effectively integrated into a resident's daily routine?
- 4What steps are currently being taken to improve the overall facility experience and address the feedback regarding staff interactions and cleanliness?
- 5Could you walk me through your process for managing and communicating medical emergencies to family members, especially during evening or weekend hours?
- 6What kind of daily activities or social opportunities are available to help residents feel engaged and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“The place is infested with ROACHES! If you visit on the weekend, dead ones are in the hallway and nobody even picks them up.”
“I loved the nurses,the CNA's and the therapists. I felt the therapists were a great help to me. Everyone was very helpful and nice.”
“The nurse said to the POA she’s fine. Went to see her this morning and she was in bed, covered in urine from her thick blue blanket, gown, sheet, 2 washable pads for protection, draw sheet, and fitted sheet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mitchell-Hollingsworth has 18 deficiencies across recent surveys, with families filing at least one complaint regarding resident protection from abuse and neglect. The most recurring issues involve fire safety systems, resident care planning, and safety protections. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though the pattern indicates ongoing compliance challenges across multiple care areas.
Sep 18, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 5, 2019Routine4
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 2, 2018Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Mitchell-Hollingsworth Nursing & Rehabilitation
for profit
Chain Affiliation
Preston Health Services
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 5 (Worst) (Best)
Ownership & Management
Owners
Walker, James
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit mhnrc.com
Medicare data downloads
Original nursing home datasets
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