A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 25 Google reviews

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Mitchell-Hollingsworth Nursing & Rehabilitation has a middle-range Medicare overall rating. Strengths include helpful and knowledgeable therapy department. Some reviewers note concerns about neglect of basic hygiene and toileting needs (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Mitchell-Hollingsworth Nursing & Rehabilitation receives highly polarized feedback, with some praising the therapy team and nursing staff, while others report severe neglect and hygiene issues. Families frequently express frustration over poor communication, inadequate patient care, and unsanitary conditions like pest infestations. Prospective families should be aware of significant inconsistencies in the quality of care provided.
Quality Themes
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Rating Trends
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Distribution · 28 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The place is infested with ROACHES! If you visit on the weekend, dead ones are in the hallway and nobody even picks them up.”
“I loved the nurses,the CNA's and the therapists. I felt the therapists were a great help to me. Everyone was very helpful and nice.”
“The nurse said to the POA she’s fine. Went to see her this morning and she was in bed, covered in urine from her thick blue blanket, gown, sheet, 2 washable pads for protection, draw sheet, and fitted sheet.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Mitchell-Hollingsworth has 18 deficiencies across recent surveys, with families filing at least one complaint regarding resident protection from abuse and neglect. The most recurring issues involve fire safety systems, resident care planning, and safety protections. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though the pattern indicates ongoing compliance challenges across multiple care areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Mitchell-Hollingsworth Nursing & Rehabilitation
for profit
Preston Health Services
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 5 (Chain ratings tied)
Owners
Walker, James
Owner
Key personnel
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