Florence Nursing and Rehabilitation Ctr, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 57 Google reviews
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What this means for your family
This facility's rehab department is frequently praised for its professionalism and effectiveness, making it a potential option for short-term recovery. However, families must be extremely vigilant regarding discharge planning and medication coordination, as multiple reviewers reported dangerous gaps in care during the transition home. We strongly recommend verifying the discharge plan in writing with a supervisor before your loved one leaves.
Google Reviews
Google Reviews
57 reviews on Google“Florence Nursing and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the rehab therapy team and individual staff members, while others report severe failures in patient care and administrative communication. Families frequently express concerns regarding discharge planning, medication management, and the responsiveness of the business office. While some visitors find the facility clean and professional, others describe traumatic experiences involving neglect and poor oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Professional and caring individual nursing staff
- Clean and well-maintained facility environment
- Strong leadership noted in recent positive reviews
Concerns
- Poor discharge planning and lack of follow-up care coordination (mentioned by 3 reviewers)
- Unprofessional and unresponsive administrative/business office staff (mentioned by 3 reviewers)
- Theft of personal belongings and patient items (mentioned by 3 reviewers)
- Understaffing leading to slow response times and neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team manage medication administration and ensure there are no errors in the daily schedule?
- 3What specific protocols do you have in place to ensure all personal belongings and valuables are kept secure and accounted for?
- 4Can you walk us through the process for coordinating care and discharge planning once a resident is ready to transition back home?
- 5How does the administrative team handle communication with families to ensure we are always kept in the loop regarding updates?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“Was left in the same clothes the first 3 days. No help or encouragement with eating & drinking - just left the tray on the table the first 4 days. No assistance with brushing teeth, toilet use, etc.”
“The people in the business office have to be the most unprofessional group of people I’ve ever met in my life, called to check on the status of our clients discharge, and instead of them answering our questions, they just hang up the phone on us.”
“This facility has a wonderful rehab department. They are all friendly and very helpful. Nurses are kind and professional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with food safety and fire safety systems across all three surveys from 2018-2020, indicating persistent challenges in these critical areas. The most frequent problems involve food handling and storage, fire safety equipment maintenance, and building safety requirements like keeping corridors clear. While all deficiencies were corrected according to state records, the repeated food safety violations across multiple years suggest ongoing operational struggles that families should discuss during visits.
Jan 14, 2020Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Oct 24, 2018Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jan 25, 2018Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Ownership & Operations
Who Operates This Facility
Florence Nursing and Rehabilitation Ctr, LLC
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
27 facilities nationwide
Chain avg rating: 1.7/5 · Rank 3 of 29
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit florencerehabilitation.com
Medicare data downloads
Original nursing home datasets
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