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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 59 Google reviews
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Florence Nursing and Rehabilitation Ctr, LLC has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy programs. Some reviewers note concerns about poor discharge planning and lack of follow-up care coordination (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Florence Nursing and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the rehab therapy team and individual staff members, while others report severe failures in patient care and administrative communication. Families frequently express concerns regarding discharge planning, medication management, and the responsiveness of the business office. While some visitors find the facility clean and professional, others describe traumatic experiences involving neglect and poor oversight.
Quality Themes
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Concerns
Rating Trends
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Distribution · 66 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“Was left in the same clothes the first 3 days. No help or encouragement with eating & drinking - just left the tray on the table the first 4 days. No assistance with brushing teeth, toilet use, etc.”
“The people in the business office have to be the most unprofessional group of people I’ve ever met in my life, called to check on the status of our clients discharge, and instead of them answering our questions, they just hang up the phone on us.”
“This facility has a wonderful rehab department. They are all friendly and very helpful. Nurses are kind and professional.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring issues with food safety and fire safety systems across all three surveys from 2018-2020, indicating persistent challenges in these critical areas. The most frequent problems involve food handling and storage, fire safety equipment maintenance, and building safety requirements like keeping corridors clear. While all deficiencies were corrected according to state records, the repeated food safety violations across multiple years suggest ongoing operational struggles that families should discuss during visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Florence Nursing and Rehabilitation Ctr, LLC
for profit
Norbert Bennett & Donald Denz
25 facilities nationwide
Chain avg rating: 1.7/5 · Rank 3 of 29
Owners
Undisclosed
Ownership Data Not Available · Organization
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59 reviews from families & visitors
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