Nursing HomeMedicaid Medicare 5-star

Cypress Cove Care Center

Strong Medicare quality ratings; public reviewers often praise outstanding activities program led by amy hill and team, with residents specifically naming staff and describing engaging programming like bingo, gardening, and community events. Still worth an in-person visit.

200 Alabama Avenue, Muscle Shoals, AL 35661|90 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 195 Google reviews

(256) 381-4330 Directions Website

Street View

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What this means for your family

Cypress Cove Care Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: outstanding activities program led by amy hill and team, with residents specifically naming staff and describing engaging programming like bingo, gardening, and community events and staff treat residents 'like family' with multiple reviewers mentioning cnas, nurses, and therapists by name (amanda, jessie, heather, kim moody, kelly the respiratory therapist). Review the component ratings and current source records before deciding.

Google Reviews

197 public Google reviews available

Cypress Cove appears to be a highly regarded facility with consistently positive reviews, particularly praised for exceptional staff care and robust activities programming. However, with many rating-only reviews and some concerning negative experiences about neglect and poor communication, families should visit personally to verify the overwhelmingly positive narrative.

Quality Themes

Tap a score for details

Strengths

Outstanding activities program led by Amy Hill and team, with residents specifically naming staff and describing engaging programming like bingo, gardening, and community events
Staff treat residents 'like family' with multiple reviewers mentioning CNAs, nurses, and therapists by name (Amanda, Jessie, Heather, Kim Moody, Kelly the respiratory therapist)
Strong rehabilitation services with physical therapy team helping residents progress from immobility to walking with walkers
Consistently clean facility that 'smells nice' and maintains welcoming atmosphere
Excellent communication with families - staff call immediately about falls, medication changes, and health updates
Professional front desk and administrative staff who greet visitors warmly and handle business efficiently

Concerns

Several one-star reviews cite serious neglect issues including delayed pain medication, unemptied bedside toilets, and inadequate therapy services
Food quality receives mixed reviews - some praise it while others call it 'not fit to eat' and order groceries from outside
High volume of rating-only reviews (over 60% with no text) raises questions about review authenticity
Some reviewers mention facility building appears 'worn over time' despite good care
One reviewer described feeling held 'like a hostage' when trying to leave

Rating Trends

Distribution · 197 analyzed

172

⚡45 reviews posted between Jun 16, 2024 – Jun 21, 2024 · 43 were 5-star

⚡14 reviews posted between Jul 1, 2025 – Jul 5, 2025 · 14 were 5-star

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1I’ve heard wonderful things about Amy Hill’s activities program; could you walk us through what a typical week of engagement looks like for residents, especially regarding the gardening and community events?
2With the facility having a 3-star staffing rating, how do you ensure consistent, hands-on attention for residents during peak hours and overnight shifts?
3We noticed some families have different perspectives on the dining experience; could you tell us how you handle meal preferences and if families are allowed to bring in outside food for their loved ones?
4Given that medication management is a critical part of care, what specific protocols do you have in place to ensure timely administration and to prevent delays in pain relief?
5It is great to see that the facility is proactive in calling families about health updates; could you explain your communication process for when a resident has a fall or a change in their condition?
6While the care team is highly praised for being attentive, some visitors have mentioned the building itself shows some age; are there any current or upcoming plans for facility renovations or updates?

Personalized based on this facility's data

Key Review Excerpts

“My father was straight up neglected here. No visitation time, rehab was not where they claimed, food left in the room for multiple days, leaving him out in the hall for hours”

Reveals potential serious care quality issues that contrast sharply with overwhelmingly positive reviews · Apr 2021★☆☆☆☆

Source: 197 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.07hrs

Registered nurses for medical care

Total Nursing

3.33hrs

81%

All nurses + aides combined

Staff Turnover

38%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility9.7%

Better than Avg

Here

9.7%

15.4%

21.2%

Residents with depression symptoms

↓ Lower is better

This Facility11.3%

Mixed vs Avgs

Here

11.3%

12.8%

1.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.2%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility12.0%

Better than Avg

Here

12.0%

19.0%

12.8%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.8%

Residents needing more daily help over time

↓ Lower is better

This Facility10.3%

Better than Avg

Here

10.3%

13.9%

12.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility89.5%

Better than Avg

Here

89.5%

82.0%

85.3%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility77.4%

Worse than Avg

Here

77.4%

79.8%

80.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

16findings in history

Latest survey: 1 · well below AL avg (3.9)

Cypress Cove Care Center has 16 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most frequent problems involved fire safety systems (smoke doors, barriers, sprinklers), heating/ventilation systems, and infection control programs. While these infrastructure and safety issues appeared repeatedly across multiple surveys from 2018-2020, families should verify current conditions during visits since the facility has provided correction dates for all cited deficiencies.

Jan 9, 2020Routine4 findings

0521Potential for harm · Isolated

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Dec 13, 2018Routine4 findings

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0922Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Mar 22, 2018Routine8 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cypress Cove Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

185 facilities nationwide

Chain avg rating: 2.4/5 · Rank 1 of 188 (Highest rating)

Ownership & Management

Owners

Genesis Holdings LLC

Owner · Organization

100%

Fc-Gen Operations Investment LLC