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Nursing Home · Muscle Shoals, AL
200 Alabama Avenue, Muscle Shoals, AL 35661
Map location from our source data
Medicare overall rating
5 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 90 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Your next step
You don't need to know everything. Start with these questions.
Cypress Cove Care Center has a strong overall Medicare rating. Medicare reports an average of 1.07 registered-nurse hours per resident per day. Ask how coverage varies across shifts. Public Google reviews average 4.7 out of 5. Read both positive and critical feedback, and ask how concerns are handled. Review the component ratings and current source records before deciding.
Cypress Cove appears to be a highly regarded facility with consistently positive reviews, particularly praised for exceptional staff care and robust activities programming. However, with many rating-only reviews and some concerning negative experiences about neglect and poor communication, families should visit personally to verify the overwhelmingly positive narrative.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Overwhelmingly positive feedback with phrases like 'amazing staff treats her like family', 'very polite and caring individuals', 'sweetest staff', 'treat every resident with dignity and kindness', with extensive praise for specific departments and individuals
Strong communication praised with 'keep us informed immediately' about COVID and health changes, 'call immediately' for incidents, staff 'willing to explain the WHY things are done', though one complaint about staff not sharing information about grandfather
Consistently praised as 'very clean facility', 'cleanest facility I've ever visited', 'everything is clean, peaceful, and thoughtfully cared for', 'always clean and smells nice', with multiple mentions of cleanliness
Multiple positive mentions including 'good food' for socializing, 'amazing food', 'great food', though one review noted food was 'not fit to eat' and another mentioned it wasn't 'satisfying and delicious'
Exceptional praise for activities program with enthusiastic mentions of Amy Hill and team, 'activities rock', 'amazing activity program', 'fun and creative activities', fall festivals, trunk or treat, bingo, and residents being kept 'busy with laughter and games'
Two concerning complaints about medications: 'meds were not given on time, pain meds would be two or more hours after ask for' and 'given unapproved medication', with no positive mentions to balance these issues
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Distribution · 197 analyzed
This facility responds to some reviews.
Key Review Excerpts
“My father was straight up neglected here. No visitation time, rehab was not where they claimed, food left in the room for multiple days, leaving him out in the hall for hours”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Cypress Cove Care Center has 16 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most frequent problems involved fire safety systems (smoke doors, barriers, sprinklers), heating/ventilation systems, and infection control programs. While these infrastructure and safety issues appeared repeatedly across multiple surveys from 2018-2020, families should verify current conditions during visits since the facility has provided correction dates for all cited deficiencies.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Cypress Cove Care Center
for profit
Genesis Healthcare
184 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 188 (Highest rating)
Owners
Genesis Holdings LLC
Owner · Organization
Fc-Gen Operations Investment LLC
Owner (parent company) · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
195 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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