Nursing HomeMedicaid Needs closer review

Glenwood Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

211 Ana Drive, Florence, AL 35630|125 beds|Licensed & active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 157 Google reviews

(256) 766-8963 Directions Website

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5flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (1/5 stars)
Low health inspection rating (1/5 stars)
Low staffing rating (2/5 stars)
Above-median findings in the latest survey (11 vs median 3)
Staff turnover reported at 53%

No Medicare penalties on record

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 84% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 11 findings, above the AL average of 3.9. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

169 public Google reviews available

Glenwood Center receives highly polarized feedback, with many reviewers praising specific staff members like Susan Mitchell for their kindness and support during transitions. Conversely, a significant number of families report serious concerns regarding chronic understaffing, poor hygiene, and inadequate nutritional care for residents with specific dietary needs.

Quality Themes

Tap a score for details

Strengths

Helpful and compassionate admissions staff
Strong rehab therapy team
Supportive environment during end-of-life care
Responsive communication from specific administrative personnel

Concerns

Chronic understaffing leading to delayed call light response (mentioned by 6 reviewers)
Poor quality, unappealing, or nutritionally inadequate food (mentioned by 7 reviewers)
Hygiene issues including soiled bedding and lack of room cleaning (mentioned by 5 reviewers)
Lack of attention to specific dietary needs (e.g., diabetic diets) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 169 analyzed

120

⚡18 reviews posted between Sep 5, 2019 – Sep 7, 2019 · 17 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and resident care?
2With a capacity of 125 residents, what specific protocols do you have in place to ensure call lights are answered promptly and that staff remain attentive to residents' needs throughout the day?
3Could you walk me through the process for room cleaning and laundry services to ensure that resident living spaces are kept consistently sanitary and comfortable?
4I understand that nutrition is vital for recovery; how do you manage and monitor specific dietary requirements, such as diabetic needs, to ensure meals are both medically appropriate and appetizing?
5Given your strong reputation for rehab therapy, how do you integrate those therapeutic goals into the resident's daily routine and social activities?
6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with the family during off-hours?

Personalized based on this facility's data

Key Review Excerpts

“Oh my Goodness This Facility was so good to us while my Uncle Jimmy was Passing .. He passed away today Sept 2nd at 4pm. They had a rolling cart full of sandwiches tea coffee oatmeal pies That was so nice of them to do for us.”

Memory care family member · 2024★★★★★

“My sister has been there 2 days in the rehabs section and both mornings, she has been found in a soaking Wet soiled bed. She rings the call light either. They don't come, or they come and say they will be back.And never show up for hours And hours.”

Rehab patient's family · 2026★☆☆☆☆

“My brother is there for rehab and he is a diabetic and needs special foods. They have brought him cinnamon buns or rolls and French toast for breakfast which he can’t have . This should be a state requirement for a health facility to have a menu for diabetic patients but when we inquired about it was told they do not have food plans for diabetic patients.”

Rehab patient's family · 2025★☆☆☆☆

Source: 169 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.63hrs

84%

Registered nurses for medical care

Total Nursing

3.06hrs

75%

All nurses + aides combined

Staff Turnover

53%

Lower is better (< 30% = good)

RN Turnover

42%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Similar to Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility43.4%

Worse than Avg

Here

43.4%

12.8%

1.4%

Lauderdale

0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.3%

Mixed vs Avgs

Here

25.3%

19.5%

24.5%

Lauderdale

41.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.4%

Worse than Avg

Here

27.4%

19.0%

12.8%

Lauderdale

14.0%

Residents on antipsychotic medication

↓ Lower is better

This Facility13.0%

Better than Avg

Here

13.0%

15.4%

21.2%

Lauderdale

21.0%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.6%

Better than Avg

Here

98.6%

93.5%

92.2%

Lauderdale

97.9%

Residents whose walking got worse

↓ Lower is better

This Facility17.3%

Worse than Avg

Here

17.3%

14.1%

12.1%

Lauderdale

12.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility91.1%

Better than Avg

Here

91.1%

79.8%

80.3%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.1%

Mixed vs Avgs

Here

93.1%

82.0%

85.3%

Lauderdale

95.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.2%

Worse than Avg

Here

3.2%

1.6%

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

32findings in history

Latest survey: 11 · well above AL avg (3.9)

5 complaint-triggered findings

Glenwood Center has concerning patterns with 32 deficiencies across three surveys, including five complaint-triggered issues where families reported problems. The facility repeatedly struggles with fire safety systems, nutrition and dietary services, and care planning, with the same fire safety and nutrition issues recurring across multiple surveys from 2018 to 2024. While all deficiencies show correction dates, the persistent repetition of problems in critical safety areas warrants careful consideration before visiting.

Feb 28, 2024Routine12 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0809Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

Feb 28, 2024Complaint5 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 23, 2020Routine8 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Nov 8, 2018Routine7 findings

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glenwood Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

185 facilities nationwide

Chain avg rating: 2.4/5 · Rank 167 of 188 (Lowest rating)

Ownership & Management

Owners

Genesis Operations VI LLC

Owner · Organization

100%

Fc-Gen Operations Investment LLC