Glenwood Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 160 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 3.0)
Bottom 25% in AL · Meets national RN staffing standard · Worst in GENESIS HEALTHCARE chain · No penalties on record
What this means for your family
While Glenwood Center has a dedicated admissions team and strong rehab staff, the facility faces recurring, serious complaints regarding basic care standards, specifically hygiene and dietary management. If you choose this facility, ensure you have a plan to visit frequently to monitor your loved one's daily needs, as staffing levels appear inconsistent.
Google Reviews
Google Reviews
160 reviews on Google“Glenwood Center receives highly polarized feedback, with many reviewers praising specific staff members like Susan Mitchell for their kindness and support during transitions. Conversely, a significant number of families report serious concerns regarding chronic understaffing, poor hygiene, and inadequate nutritional care for residents with specific dietary needs.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and compassionate admissions staff
- Strong rehab therapy team
- Supportive environment during end-of-life care
- Responsive communication from specific administrative personnel
Concerns
- Chronic understaffing leading to delayed call light response (mentioned by 6 reviewers)
- Poor quality, unappealing, or nutritionally inadequate food (mentioned by 7 reviewers)
- Hygiene issues including soiled bedding and lack of room cleaning (mentioned by 5 reviewers)
- Lack of attention to specific dietary needs (e.g., diabetic diets) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 169 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and resident care?
- 2With a capacity of 125 residents, what specific protocols do you have in place to ensure call lights are answered promptly and that staff remain attentive to residents' needs throughout the day?
- 3Could you walk me through the process for room cleaning and laundry services to ensure that resident living spaces are kept consistently sanitary and comfortable?
- 4I understand that nutrition is vital for recovery; how do you manage and monitor specific dietary requirements, such as diabetic needs, to ensure meals are both medically appropriate and appetizing?
- 5Given your strong reputation for rehab therapy, how do you integrate those therapeutic goals into the resident's daily routine and social activities?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with the family during off-hours?
Personalized based on this facility's data
Key Review Excerpts
“Oh my Goodness This Facility was so good to us while my Uncle Jimmy was Passing .. He passed away today Sept 2nd at 4pm. They had a rolling cart full of sandwiches tea coffee oatmeal pies That was so nice of them to do for us.”
“My sister has been there 2 days in the rehabs section and both mornings, she has been found in a soaking Wet soiled bed. She rings the call light either. They don't come, or they come and say they will be back.And never show up for hours And hours.”
“My brother is there for rehab and he is a diabetic and needs special foods. They have brought him cinnamon buns or rolls and French toast for breakfast which he can’t have . This should be a state requirement for a health facility to have a menu for diabetic patients but when we inquired about it was told they do not have food plans for diabetic patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Glenwood Center has concerning patterns with 32 deficiencies across three surveys, including five complaint-triggered issues where families reported problems. The facility repeatedly struggles with fire safety systems, nutrition and dietary services, and care planning, with the same fire safety and nutrition issues recurring across multiple surveys from 2018 to 2024. While all deficiencies show correction dates, the persistent repetition of problems in critical safety areas warrants careful consideration before visiting.
Feb 28, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Feb 28, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 23, 2020Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 8, 2018Routine7
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Glenwood Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 167 of 188 (Worst)
Ownership & Management
Owners
Genesis Operations VI LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Morris, Diane
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
160 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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