Mission Point Nursing & Physical Rehabilitation Ce
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 81 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (55%)
Bottom 25% in MI · Below recommended RN staffing · Worst in MISSION POINT HEALTHCARE SERVICES chain · $298,486 in fines
What this means for your family
This facility has seen a recent surge in positive reviews, suggesting that new management may be addressing past issues. However, because multiple families have reported serious concerns regarding medication errors and neglect, we strongly advise you to visit frequently and unannounced, and to personally monitor your loved one's care plan and daily needs.
Google Reviews
Google Reviews
81 reviews on Google“Mission Point (also known as Intersect Healthcare of Grandville) receives highly polarized feedback, with recent reviews showing a sharp divide between praise for new leadership and severe allegations of neglect. While many families report compassionate care and professional staff, others describe critical failures including medication errors, poor hygiene, and lack of communication. Families considering this facility should be aware of these inconsistencies and perform thorough, ongoing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Responsive leadership team
- Strong rehabilitation and therapy services
- Engaging activities and community events
Concerns
- Medication management errors (wrong meds, missed doses) (mentioned by 4 reviewers)
- Poor communication and failure to return calls (mentioned by 5 reviewers)
- Inadequate nutrition and feeding assistance (mentioned by 5 reviewers)
- Hygiene issues including dirty rooms and lack of bathing (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your nursing and therapy teams; how do you ensure that the high level of care seen in your staffing ratings is maintained during shift changes?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on time for every resident?
- 3How does the leadership team approach communication with families, especially if there is a change in a resident's condition or a question goes unanswered?
- 4Could you tell me more about the dining experience and how the staff assists residents who may need extra help with feeding or nutrition?
- 5What are some of the favorite community events or daily activities that help keep the residents engaged and social?
- 6How do you manage room cleanliness and hygiene standards to ensure a comfortable and sanitary environment for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The regional president stayed with my mother all night one night when she was sick about 6 months ago. He seems determined to make this a better place. And I have seen improvements.”
“My husband is there right now I'm all the way in Tennessee I can't get to him I'm sick myself...and he sent me a picture of his breakfast and it was wrong...they came in to give meds and he said man these ain't my meds they said we'll take the next person's meds.”
“Great family care meetings to provide very detailed information to family members…. Right down to what food is being ordered and eaten. They adjust based on feedback.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 62 of 76 deficiencies triggered by family complaints, indicating significant resident care issues. Most recurring problems involve accident prevention and safety, medication management, and infection control. Issues appear to be ongoing rather than resolved, with similar deficiencies repeatedly cited across multiple surveys from 2023 through 2025.
May 22, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Oct 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jul 17, 2024Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
May 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 5, 2024Complaint13
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Nov 30, 2023
$198,188
Payment Denial
Nov 30, 2023
124-day denial
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehabilitation Ce
for profit
Chain Affiliation
Mission Point Healthcare Services
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 21 of 21 (Worst)
Ownership & Management
Owners
Mali, Hari
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit intersecthc.com
Medicare data downloads
Original nursing home datasets
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