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Assisted Living

Georgetown Manor - West

Families consistently rate this highly — reviewers highlight warm and homey environment. Schedule a visit to confirm the fit.

141 Port Sheldon Road, Georgetown Lakes · Grandville, MI 4941820 bedsLicensed & Active
Source: MI LARA — view official record
Google rating
4.4/5

based on 14 Google reviews

5
4
3
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1

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What this means for your family

While some families report a positive experience, the recent reports of pest issues and staffing instability in the memory care unit are significant red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit to the memory care wing and asking management directly about their pest control protocols and current staffing ratios.

Google Reviews

Google Reviews

14 reviews on Google
Georgetown Manor - West receives highly polarized feedback, with some families praising the warm atmosphere and attentive care, while others raise serious concerns regarding staffing stability and hygiene. Recent reports highlight significant issues in the memory care unit, including high staff turnover and reports of pest infestations that require immediate attention from prospective families.

Quality Themes

Tap a score for details
Food10.0Staff5.0Clean1.0Activities8.0MedsN/AMemory2.0CommsN/AValueN/A

Strengths

  • Warm and homey environment
  • Caring and friendly staff members
  • Variety of resident activities

Concerns

  • Understaffing and high staff turnover in the memory care unit (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(2)3.02018(4)5.02019(4)5.02021(2)5.02024(4)3.92025(11)5.02026(1)

Distribution · 28 analyzed

5
23
4
0
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0
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1
5

How They Respond to Reviews

29%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the cozy, home-like atmosphere here, how do you ensure that the same level of personal attention is maintained for residents in the memory care unit?
  • 2I noticed that staff turnover is a common topic in the industry; how does your team work to build consistent, long-term relationships between caregivers and residents?
  • 3With the variety of activities you offer, how do you tailor these programs to keep residents engaged while ensuring they are safe and well-supervised?
  • 4Could you walk me through your current protocols for housekeeping and deep cleaning to ensure the environment stays fresh and comfortable for everyone?
  • 5In the event of a medical emergency, what is your specific process for coordinating care and communicating with family members after hours?
  • 6How do you balance the need for a warm, intimate setting with the specialized support required for residents who need extra help in the memory care wing?

Personalized based on this facility's data


Key Review Excerpts

My husband is a resident at Georgetown & Cambridge. He has excellent care, a caring staff and activities to choose from.

Long-term resident's family · 2025★★★★★

If you have any family members please check on them regularly especially on North and in the memory care unit. The administration team values punctuality more than training their staff and personalizing each person's cares.

Family member · 2025☆☆☆☆

Everything is excellent here. Great friendly staff and best food around!

Family member · 2021★★★★★
Source: 14 Google reviews

State Inspection History

State Inspections

Source: MI Dept. of Licensing & Regulatory Affairs

4total

Key Findings

Georgetown Manor - West has several recorded reports, including renewal inspections and a special investigation report. No specific rule violations or deficiencies were detailed in the provided text.

May 9, 2025Routine
CleanReport

No deficiencies found during this inspection.

Jun 23, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Jul 22, 2023Routine
CleanReport

No deficiencies found during this inspection.

Dec 12, 2013Other
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Baruch Sls, INC.

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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