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Assisted Living

Georgetown Manor - East

Families consistently rate this highly — reviewers highlight caring and friendly staff members. Schedule a visit to confirm the fit.

141 Port Sheldon Road, Georgetown Lakes · Grandville, MI 4941820 bedsLicensed & Active
Source: MI LARA — view official record
Google rating
4.4/5

based on 14 Google reviews

5
4
3
2
1

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What this means for your family

While some families report a positive experience, the recurring reports of pest infestations and severe staffing shortages in the memory care unit are major red flags. We strongly recommend conducting an unannounced visit to the memory care wing and asking management directly about their current pest control protocols and staff retention rates.

Google Reviews

Google Reviews

14 reviews on Google
Georgetown Manor - East presents a highly polarized environment, with some families praising the caring staff and activities, while others report severe operational failures. Critical concerns include reports of pest infestations and significant staffing instability, particularly within the memory care unit.

Quality Themes

Tap a score for details
Food10.0Staff5.0Clean0.0Activities8.0MedsN/AMemory1.0Comms2.0ValueN/A

Strengths

  • Caring and friendly staff members
  • Engaging activities for residents
  • Homey and welcoming atmosphere

Concerns

  • Pest infestation (bed bugs and stink bugs) (mentioned by 4 reviewers)
  • Severe understaffing and lack of training in memory care (mentioned by 4 reviewers)
  • Poor administrative management and lack of oversight (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)3.02018(2)5.02019(2)5.02021(5)5.02024(6)3.32025(21)5.02026(1)

Distribution · 38 analyzed

5
28
4
0
3
0
2
0
1
10

How They Respond to Reviews

29%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the homey atmosphere here, what specific activities or social programs are currently planned for next week to keep residents engaged?
  • 2I noticed some concerns online regarding pest control; could you walk me through your current preventative maintenance schedule and how you handle these issues if they arise?
  • 3With the memory care program being a specialized area, what specific training or certifications does your staff receive to ensure they are equipped to support residents with cognitive needs?
  • 4I see that management has been active in responding to feedback; how do you currently facilitate communication between administration and families to ensure our concerns are addressed promptly?
  • 5Can you explain your staffing protocols during the evening and overnight shifts to ensure residents are well-monitored and supported?
  • 6What is your facility's specific protocol for handling medical emergencies, and how quickly would a family be notified if a health incident occurred?

Personalized based on this facility's data


Key Review Excerpts

They don’t have any regular employees on the dementia unit except one person so everything is chaos.

Memory care family member · 2025☆☆☆☆

WE HAVE BED BUGS AND STINK BUGS DO NOT APPLY I REPEAT DO NOT APPLY!!!!!!!!!!!!!

Anonymous/Staff/Resident · 2025☆☆☆☆

My husband is a resident at Georgetown & Cambridge. He has excellent care, a caring staff and activities to choose from.

Long-term resident's family · 2025★★★★★
Source: 14 Google reviews

State Inspection History

State Inspections

Source: MI Dept. of Licensing & Regulatory Affairs

3total
4deficiencies

Key Findings

Recent inspections have identified issues regarding incomplete resident care agreements, missed monthly weight recordings, and instances where prescribed medications were not administered. However, the facility has submitted and been accepted for corrective action plans to address these concerns.

May 30, 2025Routine
R 400.15301

Resident A’s Resident Care Agreement was incomplete (lacked agreed upon rate and required signatures); Resident B’s Resident Care Agreement was incomplete (lacked agreed upon rate).

R 400.15312

Medication administration errors: Resident C did not receive Fluconazole (01/02/25-01/04/25) because it was 'not in cart'; Resident E did not receive Amlodipine (12/07/25-12/13/25) due to running out; Resident A did not receive Hydralazine (12/18/24, 12/24/24, 12/25/24).

R 400.15310

Failure to record monthly weights: Resident A (Feb/Mar 2025), Resident C (Feb/Mar 2025), and Resident D (Feb 2025).

Jul 19, 2023Routine
R 400.15312

Resident A did not receive prescribed medication (Levothyroxine 100 mg) on 06/03/2023, 06/09/2023, 06/18/2023, 06/28/2023, and 06/30/2023.

Feb 21, 2013Other
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Baruch Sls, INC.

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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