Mission Point Nursing & Physical Rehabilitation Ce
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 122 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 8.0)
Bottom 25% in MI · Below recommended RN staffing · Worst in MISSION POINT HEALTHCARE SERVICES chain · $296,929 in fines
What this means for your family
While recent reviews suggest improvements in admissions and staff friendliness, the facility has a long history of serious complaints regarding call light response times and hygiene. We strongly recommend that families conduct an unannounced visit during a weekend or evening shift to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
122 reviews on Google“Mission Point Nursing & Physical Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate staff and effective rehab services, while others report severe neglect and poor hygiene. Recurring complaints focus on slow response times to call lights, inadequate staffing, and issues with cleanliness and odor. Families considering this facility should be aware of the starkly contrasting experiences shared by residents and their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical therapy programs
- Helpful and responsive social work team
- Clean and well-maintained facility areas
Concerns
- Slow response to call lights and patient needs (mentioned by 7 reviewers)
- Unsanitary conditions and strong odors (mentioned by 6 reviewers)
- Inadequate staffing levels (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 4 reviewers)
- Weight loss and nutritional concerns (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 4/5 staffing rating; could you explain how your team manages call light response times to ensure residents get the assistance they need promptly?
- 2We’ve read that your team is very responsive to online feedback; how do you apply that same level of communication when families have questions or concerns about their loved one's care?
- 3Given the recent focus on facility maintenance, what is your current protocol for ensuring daily cleanliness and managing odors in resident living areas?
- 4Could you walk us through how you monitor resident nutrition and weight to ensure that dietary needs are being met effectively?
- 5What specific steps does your nursing team take to ensure medication management is accurate and consistent for residents?
- 6We are impressed by the physical therapy program here; how are these sessions integrated into a resident's daily schedule to keep them active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff is caring, kind and very open about everything that concerns them!!! It is such a great feeling to know that the caregivers at Mission Point of Clarkston love my parents as much as I do.”
“The staff is very caring and kind. The place is well maintained and clean. The building is ungoing a remodel but it does not disrupt the patients, thanks to the staff.”
“Call lights were sporadic on how long it would take to get answered; sometimes it took 45 minutes for a call light to be answered and then hours to resolve the issue.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of family complaints resulting in 39 deficiencies across 13 surveys, with recurring issues in accident prevention and safety, pressure ulcer care, and infection control. Problems persist across multiple years, including recent 2025 violations for the same safety and infection issues previously cited. While the facility reports correcting deficiencies, the repeated nature of core care problems suggests ongoing challenges with consistent quality improvement.
Aug 21, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 21, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 11, 2024Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Sep 11, 2024Complaint4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jun 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Federal Penalties
Fine
Apr 4, 2024
$52,281
Payment Denial
Apr 4, 2024
12-day denial
Fine
Nov 1, 2023
$127,399
Payment Denial
Nov 1, 2023
44-day denial
Fine
Jul 21, 2023
$117,249
Payment Denial
Jul 21, 2023
26-day denial
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehabilitation Ce
for profit
Chain Affiliation
Mission Point Healthcare Services
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 18 of 21 (Worst)
Ownership & Management
Owners
Mission Point Metro Holding LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit villaatpineplace.com
Medicare data downloads
Original nursing home datasets
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