Caremore Assisted Living

Failure to release Resident A's medical records (MARs, incident reports, hospital discharge paperwork) to legal representation despite valid HIPAA-compliant authorization.

Additional Findings: Residents found in soiled undergarments, staff unable to be found to assist, and residents left in bathrooms without assistance.

Staff member (Angela Horton) pushes Resident B in a wheelchair into walls.

Staff neglect to change residents; specifically, Resident D was left wet and staff failed to respond to requests for help.

Staff member (Angela Horton) hit Resident B in the face while putting them to bed.

Staff force residents to go to bed early so staff can leave work early, leaving residents in bed.

Resident A fell and broke her hip because staff member (Felicia Avis) was reaching for a bed remote instead of holding onto the resident during a transfer.

A resident has wounds and is being left in soiled blankets.

Staff members yell at and talk down to residents.