Monark Grove Clarkston
Families consistently rate this highly — reviewers highlight warm, attentive, and friendly staff. Schedule a visit to confirm the fit.
based on 95 Google reviews
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What this means for your family
Monark Grove Clarkston offers a beautiful environment with a highly praised activities program and many dedicated staff members. However, families should be aware of persistent complaints regarding dining quality and should conduct thorough, unannounced visits to the memory care unit to verify the standard of care, as there are conflicting reports regarding neglect.
Google Reviews
Google Reviews
95 reviews on Google“Monark Grove Clarkston is a visually appealing facility that many families praise for its warm staff, engaging activities, and supportive environment. However, there are significant and recurring complaints regarding the quality and management of the dining services, as well as serious allegations of neglect in the memory care unit that potential families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly staff
- Beautiful, clean, and well-maintained facility
- Diverse and engaging activity schedule
- Helpful and professional management team
Concerns
- Poor dining quality, limited portions, and understaffing in the kitchen (mentioned by 6 reviewers)
- Serious allegations of neglect and poor care in memory care (mentioned by 4 reviewers)
- High staff turnover and inconsistent care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to make tangible improvements to the dining program?
- 2With a capacity of 102 residents, what specific steps are you taking to ensure the kitchen staff is adequately supported to maintain consistent meal quality and portion sizes?
- 3Given the importance of specialized support in memory care, could you walk me through the specific training and oversight protocols you have in place for the staff working in that unit?
- 4I see you have a diverse activity schedule; what are some of the most popular programs that help residents build friendships and stay engaged throughout the week?
- 5How does your team ensure consistent communication and high-quality care delivery when there are transitions in your staffing schedule?
- 6Could you explain your current process for medication management and how you ensure accuracy and safety for residents who require daily assistance?
Personalized based on this facility's data
Key Review Excerpts
“The housekeeping is top-notch—I’ve seen cleaner floors in retirement homes than in my own apartment! The whole place smells like fresh air, not disinfectant, and that’s saying something.”
“The food service and quality is lacking for the price you are paying to live there. Many times the tables are dirty, service is scarce and the food quality poor. This has been brought to management attention numerous times without resolution.”
“Monark Grove Clarkston Memory Care has been a true blessing for our family. From day one, the transition for Mom was incredibly smooth thanks to the attentive and caring staff, led by Melissa, the amazing Director.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious concerns regarding medication management, specifically instances where residents did not receive prescribed medications because they were missing from the medication cart. Additionally, there were findings related to incomplete resident service plans and inadequate food and menu record-keeping.
Jun 17, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jul 31, 2023Complaint
Resident A was not administered prescribed Metformin (two doses on 5/08/2023), Norvasc (one dose on 5/10/2023), and Lipitor (one dose on 5/10/2023) because the medication was 'not in cart'.
Jul 5, 2023Routine
Resident A missed doses of Metformin (5/08/2023) and blood pressure medication Amlodipine (5/09/2023), as well as Atorvastatin (5/10/2023).
The facility could not provide a record of the kind and amount of food used for the preceding 3-month period.
The facility failed to complete a service plan for Resident B following their recent admission.
The facility could not provide copies of menus as actually served for the preceding 3 months.
Dec 22, 2022OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Clarkston Senior Living LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit monarkgroveclarkston.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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