Mission Point Health Campus of Jackson
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 56 Google reviews

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What this means for your family
This facility appears to have a strong divide between its assisted living and skilled nursing/rehab services. If you are considering this facility, specifically tour the unit where your loved one will reside and ask for a direct contact person for communication. Given the recurring reports of slow response times, we strongly recommend asking how the facility monitors call-light response times during night shifts.
Google Reviews
Google Reviews
56 reviews on Google“Mission Point Health Campus (also referred to as Intersect Healthcare) receives highly polarized feedback, with many families praising the rehabilitation therapy and assisted living staff, while others report severe neglect and communication failures in the skilled nursing wing. While some residents report a clean, welcoming environment and effective recovery, multiple reviewers describe critical issues regarding call-light response times, medication management, and poor responsiveness from management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive assisted living staff
- Clean and well-maintained facility environment
- Engaging activities and social programs
Concerns
- Slow or non-existent response to call buttons (mentioned by 5 reviewers)
- Poor medication management and administration (mentioned by 4 reviewers)
- Difficulty reaching management or receiving communication (mentioned by 4 reviewers)
- Inadequate staffing levels (mentioned by 3 reviewers)
- Poor quality or inappropriate food/dietary compliance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those therapies are integrated into a resident's daily routine?
- 2How does the nursing team ensure that medication is administered accurately and on schedule for every resident?
- 3What is the best way for our family to stay in regular contact with the management team and receive updates on our loved one's care?
- 4How quickly can we expect a response from staff when a resident uses their call button, especially during the night shift?
- 5Could you walk us through the dining experience, specifically how you manage special dietary needs and ensure meal quality is consistent?
- 6What kind of social programs or engaging group activities are available to help residents stay connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy here is to notch. Which is what I'm here for. The staff is all very kind and shows lots of empathy.”
“My 83 year old Mother was sent there for rehab. I had a hidden clock camera in the room. She did indeed ring the call button through out the night for water or restroom RARLEY did they show up.”
“This review is for assisted living! They have been top notch. Staff is kind, caring and compassionate! Both my parents have been there, and treated with respect and like this is truly their home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints that triggered federal inspections at Mission Point Health Campus, with 16 complaint-driven deficiencies identified. The facility shows recurring problems with medication management, fire safety systems, and care planning that persist across multiple surveys from 2022-2024. While all violations have correction dates, the pattern of repeated issues in the same areas suggests ongoing operational challenges that families should carefully evaluate.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 12, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 5, 2024Complaint3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 21, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 17, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Payment Denial
Oct 26, 2023
11-day denial
Ownership & Operations
Who Operates This Facility
Mission Point Health Campus of Jackson
for profit
Chain Affiliation
Mission Point Healthcare Services
21 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 21
Ownership & Management
Owners
Mission Point of Jackson Snf Operating LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit intersecthc.com
Medicare data downloads
Original nursing home datasets
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