Cascade Senior Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (10 vs median 8.0)
Below average in MI · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
Cascade Senior Care Center offers strong clinical support through their therapy team and patient staff, making it a viable option for short-term rehab. However, families should be aware of reported cleanliness issues and potential communication delays; I recommend visiting in person to verify current facility conditions and asking management how they support their staff during high-census periods.
Google Reviews
Google Reviews
12 reviews on Google“Cascade Senior Care Center receives praise for its courteous, patient staff and effective physical therapy services. However, families report significant concerns regarding facility cleanliness, specifically persistent odors, and inconsistent communication regarding administrative requests. Additionally, there are reports of staff being overworked and unsupported by management, which may impact long-term care quality.”
Quality Themes
Tap a score for detailsStrengths
- Courteous and patient staff
- Effective physical and occupational therapy
- Clean and welcoming atmosphere
Concerns
- Understaffing leading to poor responsiveness and staff burnout (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the patience and courtesy of your staff; how do you support your team to ensure they can maintain that high level of care during busy shifts?
- 2Could you tell us more about the dining experience and what steps are being taken to improve the variety and quality of the meals served to residents?
- 3How does the facility ensure consistent and timely communication with family members regarding a resident's daily health and well-being?
- 4We are very interested in the physical and occupational therapy programs here; how are these services integrated into a resident's daily routine?
- 5What is the protocol for handling medical emergencies or urgent health changes during the overnight hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“This facility gave excellent physical and occupational therapy. However, food delivered to the room or even to the dining room was seldom beyond warm.”
“He was only at the facility for a couple hours and the whole visit ended up being a waste of everyone's time, but every step of the way the staff were amazingly courteous, patient, and supportive.”
“This facility, is short staffed like many others. Often a heavy urine smell in the bldg. Misplaced patients clothes.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 14 of 57 deficiencies, including recent concerns about abuse reporting and care quality. The facility shows persistent issues across fire safety systems, resident care planning, and medication management that repeat across multiple surveys. While all deficiencies show correction dates, the pattern of recurring problems in critical areas like safety systems and care planning suggests ongoing operational challenges families should investigate during visits.
Feb 5, 2026Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 30, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 4, 2025Routine11
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 4, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 24, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 7, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Cascade Senior Care Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 15 of 20
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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