Mission Point Health Campus of Jackson
Limited public data on Mission Point Health Campus of Jackson. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 56 Google reviews
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What this means for your family
This facility shows strong results for short-term rehabilitation, but families should be cautious regarding long-term care. We strongly recommend visiting during off-hours or weekends to observe staffing levels yourself, as multiple families have reported significant delays in response times and communication gaps.
Google Reviews
Google Reviews
56 reviews on Google“Mission Point Health Campus of Jackson (now often referred to as Intersect Healthcare) receives highly polarized feedback, with many residents praising the physical and occupational therapy teams for successful rehabilitation outcomes. However, a significant number of families report serious concerns regarding chronic understaffing, neglectful care, and poor communication from management. While some families find the assisted living environment warm and supportive, others describe distressing experiences involving medication errors and unresponsive staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm and attentive assisted living staff
- Clean and well-maintained facility
- Engaging activities and resident community
Concerns
- Chronic understaffing leading to long wait times for call buttons (mentioned by 7 reviewers)
- Poor communication and difficulty reaching management or corporate (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Poor food quality and disregard for dietary restrictions (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and clean the facility is; how do you ensure the common areas stay this inviting for the residents?
- 2We are very impressed by the reputation of your physical and occupational therapy programs; how often do residents participate in these sessions?
- 3What kind of daily activities or social events do you have planned to help residents engage with the community?
- 4How does the care team manage medication schedules to ensure everything is administered accurately and on time?
- 5With a smaller community of 40 residents, what is the process for ensuring staff can respond quickly to call buttons, especially during busy shifts?
- 6How does the dining team work with residents to accommodate specific dietary restrictions or personal food preferences?
Personalized based on this facility's data
Key Review Excerpts
“I was in pretty bad shape when I got here, multiple brien bones and other injuries, and after 3 and 1/2 weeks I am able to go home. I'm very grateful for the wonderful treatment I received here the whole staff and especially from physical therapy and occupational therapy.”
“My mom has now been a resident for 5+ years and has very little chance of leaving or living independently again. This place is not perfect, but it keeps my mom safe, current with meds and groomed.”
“My 83 year old Mother was sent there for rehab. I had a hidden clock camera in the room. She did indeed ring the call button through out the night for water or restroom RARLEY did they show up.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified issues regarding the consistency of care and documentation, specifically involving failure to follow resident service plans and inadequate records for hygiene activities. While some allegations of neglect were not substantiated, the facility has been cited for failing to provide care consistent with established resident needs.
Mar 21, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 5, 2024Complaint
Lack of care consistent with resident's service plan; specifically, insufficient documentation to confirm that showers were provided in accordance with the service plan.
Mar 13, 2024Complaint
Resident lacked care; specifically, a resident was found to have a pressure sore and staff had not yet completed a service plan for the resident.
Ownership & Operations
Who Operates This Facility
Mission Point Health Campus of Jackson, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit intersecthc.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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